What are the responsibilities and job description for the Part-Time Night Auditor position at Wright Investments?
(Overnight 11p-7a)
Position Summary
The Part-Time Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.
Key Responsibilities
Position Summary
The Part-Time Night Auditor is responsible for balancing the daily revenue and expense transactions for the hotel while providing exceptional guest service in a professional and genuinely friendly manner. This role may also serve as the manager-on-duty during the shift and ensures the successful overnight functioning of the Front Office.
Key Responsibilities
- Post appropriate charges and transactions to guest accounts.
- Maintain, review, post, and/or transfer charges and deposits to master accounts.
- Investigate or analyze out-of-balance situations and complete necessary corrections.
- Prepare daily revenue summaries and front office statistical reports.
- Perform end-of-day system procedures and prepare systems for the next day’s operations.
- Serve as night manager-on-duty as assigned and complete the MOD report.
- Assist guests with check-in, check-out, and general inquiries regarding rates, room types, amenities, and local area information.
- Resolve guest complaints using the company’s Guest Service Recovery method, escalating when necessary.
- Complete end-of-shift reports and deposits following company cash-handling standards.
- Maintain awareness of security and safety concerns and notify supervisors of risks.
- Keep work areas clean and organized and maintain safe work habits.
- Perform additional duties as needed, required, or directed.
- One year of experience in a similar position or guest service agent experience with relief night audit responsibilities preferred.
- Knowledge of accounting procedures and strong attention to detail.
- Ability to communicate clearly and professionally through proper grammar and active listening.
- Ability to operate a variety of computer applications.
- Availability to work weekends, holidays, overtime, and alternating shifts.
- Ability to stand for prolonged periods (up to 4 hours or more).
- Ability to perform very light, infrequent physical movements such as bending, stretching, stooping, or squatting.
- Primarily indoor work environment within hotel facilities.
Salary : $14 - $16