What are the responsibilities and job description for the Integration Solution Specialist position at fragomen?
Job Description Fragomen is seeking an Integration Solution Specialist to join our Client Data Integration (CDI) team. This client-facing role leads the delivery of assigned client integration implementations using Fragomen’s established integration capabilities. The Integration Solution Specialist works directly with clients and Fragomen legal teams to define and document the business, data, and implementation requirements needed to successfully implement the integration solution. The specialist coordinates implementation activities, ensures requirements and dependencies are clear before technical execution begins, and partners closely with the Integration Execution team throughout configuration, testing, and deployment. The role remains accountable for the client implementation experience through User Acceptance Testing, go-live, and successful client acceptance. While the Integration Solution Specialist does not perform the technical configuration of the integration, they are responsible for keeping the implementation aligned, resolving requirements and client decisions, coordinating testing, and ensuring the delivered solution meets the agreed business needs. Success in this role requires strong client communication, implementation leadership, requirements management, sound judgment, and the ability to coordinate effectively across legal, business, and technical stakeholders. KEY RESPONSIBILITIES Serve as the primary CDI contact for assigned client integration implementations. Manage implementations from project initiation through go-live and client acceptance. Coordinate implementation activities across clients, Fragomen legal teams, Integration Execution, and other stakeholders. Gather, clarify, and document the data mapping, workflow, and operational requirements needed to implement the assigned integration solution. Manage implementation timelines, milestones, client responsibilities, dependencies, decisions, risks, and outstanding actions. Ensure requirements and required client decisions are complete and documented before handoff to Integration Execution. Coordinate structured handoffs with Integration Execution and remain engaged throughout configuration, testing, and deployment. Resolve client, legal, or requirements questions that arise during technical execution. Coordinate UAT, including participants, business scenarios, timelines, issue tracking, retesting, and client acceptance. Coordinate client readiness and communications for go-live and transition to ongoing support. Manage client-facing requirements, testing, and acceptance for approved changes and enhancements to existing integrations. Identify requests that fall outside established CDI capabilities or approved scope and escalate them through the appropriate review process. Maintain accurate implementation documentation and provide clear, timely project status and risk communications. Contribute to improvements in implementation materials, handoffs, UAT practices, and CDI delivery processes. Continuously expands expertise in API integration, data exchange, and emerging integration technologies. REQUIRED EXPERIENCE 3 years of experience managing or supporting client-facing technology implementations, systems integrations, HR technology implementations, or similar implementation work. Experience gathering and documenting implementation requirements. Experience managing multiple concurrent projects or implementation deliverables. Experience coordinating work across clients, business stakeholders, and technical delivery teams. Experience supporting UAT, business validation, or go-live activities. Strong organizational, communication, and stakeholder-management skills. Ability to manage competing priorities and independently drive assigned work forward. Strong attention to detail and follow-through. Bachelor’s degree preferred or equivalent relevant experience. PREFERRED EXPERIENCE Experience with HR technology, data integrations, global mobility, immigration, relocation, or professional services. General familiarity with API and/or scheduled flat-file integrations. General understanding of data mappings, system interfaces, data exchange, and integration testing. Experience coordinating with client technology teams or third-party vendors. Experience with Jira, ServiceNow, or similar work-management tools. PROFESSIONAL COMPETENCIES Strong client-facing communication and professionalism. Effective listening and questioning skills. Ability to translate discussions into clear requirements, decisions, and action items. Strong ownership, organization, and follow-through. Sound judgment and willingness to escalate issues when appropriate. Collaborative working style across business and technical teams. Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes: 22 PTO days Federal holidays Medical, Dental, and Vision plans FSA & HSA Plans 401K plan, with company matching All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws. Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi-jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.