Collections Specialist II

Job Description Collections Specialist Office Location Matawan, New Jersey Team Finance - Billing & Collections The role Fragomen, an AmLaw 100 firm and leading global immigration services provider, is seeking a Collections Specialist for our Matawan, New Jersey office. The role is responsible for collecting outstanding balances in line with agreed credit terms, supporting key and global client accounts, resolving issues that delay payment, and providing accurate reporting and administrative support to the Collections function. Key responsibilities Manage a portfolio of client accounts, securing payment of outstanding balances in line with agreed credit terms. Build effective relationships with client contacts and Accounts Payable teams to resolve payment issues and support timely collections. Investigate and resolve invoice, billing and payment-related queries, working with internal stakeholders to remove barriers to payment. Coordinate collection activities, including reminder statements, collection correspondence and supporting documentation. Maintain accurate collection records, payment commitments and account notes within firm systems and trackers. Support key and global client accounts, collaborating with billing, finance and client service teams to achieve collection objectives. Prepare collection forecasts, debtor analysis and payment schedules, providing regular updates on performance, risks and expected receipts. Escalate collection concerns appropriately and recommend payment arrangements, write-offs or other recovery actions in accordance with firm policies. Provide Client Service Managers, Partners and Finance stakeholders with collection insights and account-specific recommendations. Deliver a high standard of customer service, responding promptly, maintaining confidentiality and supporting wider departmental activities as required. Qualifications and experience Bachelor's degree in accounting, finance or business preferred. At least three years of relevant collections or credit control experience, with a strong focus on customer service. Experience in a law firm or professional services environment highly preferred. Experience working with key, global and multi-currency client accounts is preferred. Experience with Elite 3E is highly preferred; experience with Elite Enterprise, Aderant/CMS or comparable billing software will also be considered. Strong Microsoft Office skills, particularly Excel and Word. Ability to organise competing priorities, meet deadlines and take ownership of assigned work. Strong written and verbal communication skills, with the ability to explain varied information clearly and resolve client issues. Self-motivated, quick to learn and able to work independently while collaborating effectively across teams. Good judgement, including knowing when to seek support or escalate an issue. Compensation: The salary range for this role reflects a variety of factors considered in compensation decisions, including but not limited to an individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. Placement within the range will vary based on these factors, and compensation decisions are made to ensure internal equity and alignment with market data. A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is: $70,000.00 - $83,000.00 You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws. Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi-jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.

Salary : $70,000 - $83,000