Case Analyst/ Paralegal (US Consular)

Job Description A Case Analyst within the US Consular team reports directly to the Practice Leader / Associate. A Case Analyst will have responsibility to provide visa coordination support to the Practice Leader / Associate that they are assigned to work with. RESPONSIBILITIES: Under the direction of a Partner / Practice Leader / Senior Associate perform the following responsibilities including, but not limited to: Booking visa appointments across Asia-Pacific, which requires knowledge and expertise coordinating with Fragomen Asia offices and co-counsel, monitoring the US Consular calendars, preparing emergency applications, coordinating with US Government Third Party Provider to override issues and correct errors with scheduling Communicating with Consulate through multiple channels to resolve urgent VIP requests from FDBL US, corporate clients, and VIP applicants, requires knowledge of process and procedure Responding to FDBL US inquiries on current Consulate adjudication patterns and required application documents, using knowledge gained by experience working daily with Asia-Pacific cases Assisting with US Corporate client relationship management by fielding queries from contacts and providing processing updates, requires ability to write clearly, respond quickly and address different clients with relevant attention Explaining to visa applicants the core requirements of their visa category and how to best present their application to ensure successful outcomes, using knowledge acquired drafting these cases while with FDBL as well as knowledge gained working with US Consular team Filing, emailing, faxing, photocopying, scanning and uploading documents and other general Case Analyst/ administration tasks, as required. uploading documents, etc. to Fragomen Connect and performing Connect updates performing research tasks, as directed Amending templates, best practices, and application procedures based on official Consulate correspondence and observed Consular adjudication patterns, requires daily experience with Asia-Pacific consulates Undertake other general administrative support, and providing support to other members of the team, as required Maintain current knowledge of client specific and internal SLAs Attend training to maintain and develop relevant technical knowledge, techniques and skills, as required Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. Learn More About Fragomen: Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws. Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end-to-end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real-time compliance, WorkRight, its multi-jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.