What are the responsibilities and job description for the Customer Account Specialist position at FPD Company?
FPD Company, a subsidiary of Trigon Holding, Inc., is currently seeking a Customer Account Specialist. Located in McMurray, PA, FPD Company is a technology driven, global manufacturer of forged and machined titanium aerospace components and medical implants. Our knowledge of materials, precision manufacturing methods and a comprehensive quality system enable us to meet the stringent requirements of the aerospace and medical industries.
We are looking for an experienced Customer Account Specialist to serve as a point of contact for customer account management matters and generate sales by building successful, long-term client relationships. This position reports to the Customer Account Manager.
Responsibilities Include:
- Maintain electronic document control for all customer information including data sets, drawings, models, specs, purchase orders and other supporting customer documents.
- Verify and reconcile aerospace website customer purchase orders as needed.
- Respond to customer Request for Quotations, including obtaining updated product definition, and review final quotes prior to submission.
- Communicate with Production/Supply Chain to establish delivery dates consistent with customer requirements.
- Ensure product definition matches customer requirements and initiate contract review if necessary.
- Communicate progress of monthly/quarterly initiatives to internal and external managers.
- Set priority boards for product flow/customer shipments.
- Provide accurate product status feedback to customers as needed, including daily advanced shipping notice.
- Coordinate all non-conforming product requests with customers.
Qualifications:
- 2 to 3 years of sales in manufacturing experience preferred
- Bachelor’s degree in Business, Economics, or related field is desirable
- Proficient in Word, Excel, Outlook and PowerPoint
- Prior experience utilizing ERP system, preferably Infor CloudSuite Industrial (SyteLine)
- Excellent verbal and written communication skills
- Ability to deliver effective presentations
We offer a comprehensive benefits package which includes medical, dental, vision, life & disability insurance, health savings account, profit sharing 401(k), vacation & personal floating holidays.
Equal Opportunity Employer
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person