Operation Project Manager (OPM)

Job Duties and Responsibilities:

• Act as a direct contact with customers and internal Business Units.
• Serve as a liaison between customers and operations.
• Collaborate with internal cross-functional teams (NPI, SQM, Production) to ensure project success.
• Understand and meet customer expectations as defined in contracts, RFQs, RFPs, SOWs, or verbal requests.
• Develop cost quotations for RFQs, RFPs, SOWs, and verbal requests as needed.
• Create and manage project plans (roadmap/Gantt chart) with key milestones for process implementation.
• Communicate key business metrics, goals, objectives, and reporting requirements.
• Set and achieve goals and objectives in collaboration with customers, operations, and respective business units.
• Execute cost reduction and continuous improvement activities to ensure low cost, profitability, and high customer satisfaction.
• Monitor financial performance to ensure revenue and profit goals are met.
• Track program performance to customer expectations and work with operations to address deficiencies.
• Develop and implement corrective action plans for underperforming business metrics and ensure plans are met.
• Communicate corrective action plans to customers proactively when performance is below expectations.

Major Requirements:

• Ability to work independently and as part of a team to solve technical, business, cost, and schedule challenges.
• Strong organizational, multi-tasking, time management, and prioritization skills.
• Exceptional verbal and written communication skills with proven interpersonal skills.
• Familiarity with P&L terminology and concepts.
• Self-motivated and results-driven.

Experience:

• 3 years of project management experience.

Education:

• BS/MS in Marketing, Operations, Information Management, or Business Administration.

Other Requirements:

• Expert use of Microsoft suite of application software (PowerPoint, Word, Excel).
• Project or program management experience.
• Proficiency in Mandarin or Spanish is a plus.