IT Support Intern (Seasonal)

Who is Fox?

Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.

We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS

The Opportunity:

We are hiring several IT Support Interns to join our support team from May through August 2026. This is a real seat at a real desk during the busiest stretch of our year. You will work alongside our IT Support Team Lead and full-time technicians, learning enterprise IT operations while making an immediate, measurable impact on a fast-moving services business. 

If you are pursuing a degree or certification in IT, computer science, or a related field and you want hands-on experience supporting a workforce over a thousand, this role is built for you. 

What You Will Do:

You will own the high-volume, foundational work that keeps our support engine moving: 

• Triage incoming tickets, acknowledge them promptly, and route or resolve based on priority 

• Handle Tier 1 requests including password resets, account lockouts, MFA resets, and basic access provisioning 

• Troubleshoot issues with PCs, laptops, phones, and peripherals for Office and Field staff 

• Assist with onboarding and offboarding workflows across our core systems 

• Document common issues and resolutions in our internal knowledge base 

• Communicate clearly with end users so they know their request has been seen, understood, and is being worked on 

• Escalate complex issues to senior team members with clear context and detail 

What You Will Learn:

• Real-world ticketing system workflows and best practice support processes 

• End-user support across a distributed, mobile-heavy workforce 

• How an enterprise IT department partners with operations, sales, and field teams 

• Basic troubleshooting and account management at scale 

• Professional communication, documentation, and customer service in a business setting 

What We Are Looking For:

• Currently enrolled in a degree or certification program in IT, computer science, information systems, or a related field, or a recent graduate 

• Comfortable troubleshooting common Windows, Microsoft 365, and mobile device issues 

• Strong written communication. You can write a clear, friendly ticket update without needing it reviewed or revised by management 

• Customer-first mindset. Our internal users are your customers, and they deserve fast, respectful service 

• Reliable, organized, and able to manage multiple open tickets without losing track 

• Coachable. You ask questions, take feedback well, and learn quickly 

Nice To Have:

• Prior help desk, retail tech, or customer service experience 

• CompTIA A or CompTIA Security cerficiate 

• Familiarity with ticketing platforms, Microsoft Azure, or Microsoft Exchange 

• Exposure to CRM platforms such as Salesforce or FieldRoutes 

Logistics:

• Duration: May 2026 through August 2026 

• Location: On-site at Fox HQ located in Logan, UT 

• Hours: Full-time, 40 hours per week, with a shift between 6 AM and 6 PM 

• Compensation: $18-$20/hr 

Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer