What are the responsibilities and job description for the IT Support Specialist position at JM Mechanical?
Company Overview
JM Mechanical LLC has been a leader in the HVAC industry since 1985, known for our commitment to innovation and excellence. We pride ourselves on providing effective solutions and services while fostering a creative and talented workforce.
Position Summary
JM Mechanical is seeking a detail-oriented IT Support Specialist to manage and support our growing technology needs. This role is responsible for the setup, maintenance, and tracking of company-issued mobile devices (phones and tablets), as well as supporting employees in the transition and daily use of our ERP system, Acumatica.
This position plays a key role in ensuring our field and office teams stay connected, productive, and fully supported with reliable technology.
Key Responsibilities
Device Management (Phones & Tablets)
JM Mechanical LLC has been a leader in the HVAC industry since 1985, known for our commitment to innovation and excellence. We pride ourselves on providing effective solutions and services while fostering a creative and talented workforce.
Position Summary
JM Mechanical is seeking a detail-oriented IT Support Specialist to manage and support our growing technology needs. This role is responsible for the setup, maintenance, and tracking of company-issued mobile devices (phones and tablets), as well as supporting employees in the transition and daily use of our ERP system, Acumatica.
This position plays a key role in ensuring our field and office teams stay connected, productive, and fully supported with reliable technology.
Key Responsibilities
Device Management (Phones & Tablets)
- Set up, configure, and deploy company-issued phones and tablets
- Maintain accurate inventory of all devices and assigned users
- Manage device upgrades, replacements, and returns
- Troubleshoot hardware and software issues on mobile devices
- Coordinate with carriers and vendors for service and warranty support
- Ensure devices comply with company security policies
- Assist employees with day-to-day Acumatica questions and troubleshooting
- Support onboarding and training for new users in Acumatica
- Help maintain user accounts, permissions, and system access
- Work with leadership and vendors to improve workflows and system usage
- Identify and escalate system issues or bugs as needed
- Provide basic technical support to office and field staff
- Help troubleshoot connectivity, app, and login issues
- Document processes and maintain IT support logs
- Assist with implementing new technology tools as the company grows
- Basic understanding of mobile device management (MDM preferred but not required)
- Experience with or willingness to learn ERP systems (Acumatica experience a plus)
- Strong problem-solving and communication skills
- Ability to stay organized while managing multiple devices and requests
- Comfortable supporting both office and field employees
- Self-motivated and able to work independently
- Previous IT support or help desk experience
- Experience supporting construction, service, or field-based teams
- Familiarity with Acumatica or similar ERP systems
- Basic networking or troubleshooting knowledge