Customer Experience Advisor

Are you ready to elevate customer experiences in the vibrant community of Marquette, MI? As a Full Time, Customer Experience Advisor at Fox Marquette, you'll be at the forefront of customer engagement, shaping positive interactions and driving satisfaction. This role offers a unique opportunity to harness your problem-solving skills while collaborating with a team that values innovation and excellence. You will play a pivotal role in influencing our customer-centric strategies, working directly with clients to understand their needs and exceed their expectations.

If you thrive in a high-performance atmosphere where creativity and empathy are encouraged, this position is the perfect fit for you. Join us and contribute to a culture that celebrates abundance and forward thinking. As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Your journey in enhancing customer experiences starts here, and we invite you to be part of our mission to make a meaningful impact.

YOUR DAY AS A CUSTOMER EXPERIENCE ADVISOR

As a newly appointed Full Time Customer Experience Advisor at Fox Marquette, you can expect a dynamic day filled with engaging customer interactions. Your primary responsibilities will include responding to inquiries and resolving issues via various communication channels, ensuring that each interaction is rooted in empathy and a customer-centric approach. You will collaborate closely with team members to develop innovative solutions and share customer feedback to help improve our services. Regularly participating in training sessions will enhance your problem-solving skills and deepen your understanding of our products. Maintaining accurate customer records and reporting will also be a key part of your role, allowing you to track interactions and identify trends.

Ultimately, you will contribute to creating an environment of excellence and safety, representing the core values of Fox Marquette in every customer engagement.

WOULD YOU BE A GREAT CUSTOMER EXPERIENCE ADVISOR?

To excel as a Full Time Customer Experience Advisor at Fox Marquette, you will need a blend of technical and interpersonal skills. Mastering our dealership database is crucial for effectively managing customer interactions, tracking appointments, and maintaining accurate records. Strong organizational skills are essential as you will be responsible for keeping a detailed log of appointments, ensuring seamless communication with management and co-workers. Your listening abilities will empower you to respond thoughtfully to customer inquiries, fostering a genuine connection and trust.

A passion for working with people is fundamental, as you will engage with customers throughout their buying cycle via phone, email, and online chats. Additionally, you must be proactive in scheduling appointments and assigning them to the appropriate sales staff. Being knowledgeable about current inventory and promotions will further enhance the customer experience. If you are ready to put your career in gear, Apply Now!

Knowledge and skills required for the position are:

• Respond to all incoming internet inquiries and online chats.
• Provide continuous follow-up via phone and email throughout the customer's buying cycle.
• Set sales appointments for customers and assign to appropriate sales staff.
• Keep a daily log of appointments and communicate with management.
• Utilize dealership database for all customer contact, appointments, tracking and notes.
• Convey general information regarding current inventory or specials.
• Key responsibilities include the following. Others may be assigned.
• Respond to all incoming internet inquiries and online chats.
• Provide continuous follow-up via phone and email throughout the customer's buying cycle.
• Set sales appointments for customers and assign to appropriate sales staff.
• Keep a daily log of appointments and communicate with management.
• Utilize dealership database for all customer contact, appointments, tracking and notes.
• Convey general information regarding current inventory or specials.

OUR TEAM NEEDS YOU!

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!