Store Manager

Summary:

The person in this position is a high-level sales professional and expert guide, driving revenue by delivering personalized, luxurious service to all clients. They should specialize in cultivating client relationships, and providing in-depth knowledge on diamonds, gemstones, and custom designs, while guiding junior staff to reach individual and store sales goals.

• Education required to be successful at this position:High school diploma or equivalent
• Bachelor’s degree is a plus
• Graduated Gemologist (GG) Degree or Gemological (GIA) training preferred
• 3 years prior retail experience in luxury goods or jewelry
• 3 years prior management experience

• Skills required to be successful at this position:Emotional intelligence and customer relationship skills
• Sales and negotiation skills
• Exceptional time management
• Organization
• Detail oriented
• Self-motivated
• Professional communication via phone, email, text, and in-person
• Extremely comfortable with computers and proficient in MS Office Suite and POS systems, experience using Edge software a HUGE plus

• Duties will include, but are not limited to: Achieve sales targets by building a loyal client base, offering personalized consultations for engagement, custom, or luxury pieces, and maintaining long-term follow-up.
• Offer in-depth knowledge of precious metals, gemstones, jewelry history, and trends. Greet customers warmly and provide an exceptional, personal shopping experience service
• Proactively identify and anticipate client needs.
• Maintain high-end store displays and assist with store opening/closing procedures.
• Display professionalism and sophistication.
• Meticulous approach to inventory, displays, and client follow-up
• Manage calendar and appointments
• Manage client jobs from start to finish
• Process sales through POS system
• Manage and train sales staff
• Assist owner with sales
• Attend offsite and after-hour events

The responsibilities and duties outlined in this job description is not intended to be an inclusive list. Additional responsibilities can be added or removed at the discretion of management.

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