What are the responsibilities and job description for the Floor Team Lead position at Fourth Floor?
Our client, a NYC based jewelry brand is looking to hire a Floor Lead, Operations for their new store opening at the Roosevelt Field Mall.
The Role
The Floor Lead, Operations plays a key leadership role in supporting store performance through operational excellence, inventory integrity, and elevated client experiences. As a trusted partner to store leadership, this individual upholds luxury standards across all aspects of the business while fostering a seamless and refined in-store environment.
Blending operational expertise with a strong presence on the sales floor, the Floor Lead, Operations supports team development, cultivates clientele, and contributes to the achievement of store sales and KPI goals.
Responsibilities
- Support and inspire a high-performing team culture rooted in collaboration, accountability, and excellence
- Drive operational efficiency while maintaining the highest standards of inventory accuracy, organization, and loss prevention
- Partner with store leadership to achieve sales goals and key business metrics, including conversion, AOV, UPT, and client retention
- Deliver bespoke service and elevated client experiences that strengthen loyalty and brand affinity
- Maintain exceptional visual merchandising standards, ensuring all displays, pricing, and product presentation align with brand expectations
- Oversee front and back of house operations, including replenishment, shipment processing, inventory audits, and omni-channel transactions
- Serve as a leadership presence on the sales floor by coaching team members, supporting clienteling efforts, and reinforcing luxury service standards
- Partner closely with HQ Operations and store leadership to optimize processes, improve efficiency, and support overall store performance
Qualifications
- 2–3 years of retail leadership and operations experience, preferably within luxury or premium retail
- Strong operational and inventory management expertise
- Proven ability to support sales performance and KPI achievement
- Passion for fine jewelry, styling, and elevated client experiences
- Strong organizational skills with exceptional attention to detail
- Proficiency in Shopify, Google Workspace, and inventory management systems
- Polished communication skills with a collaborative, client-focused approach
- Flexibility to work evenings, weekends, and holidays as business needs require
Salary : $27 - $29