What are the responsibilities and job description for the Residential Security Manager position at fourseasons?
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. ABOUT THE LOCATION Located in the heart of Georgetown, the Four Seasons Private Residences in Washington, D.C., sit within one of the city’s most historic and vibrant neighborhoods. This prestigious address blends old-world charm with modern sophistication, offering cobblestone streets, timeless architecture, and access to a thriving community of upscale shops, acclaimed restaurants, and cultural landmarks. Just steps away from the scenic Georgetown Waterfront Park, the residences provide breathtaking views of the Potomac River and a wealth of outdoor activities. With unparalleled amenities and proximity to major thoroughfares and public transit, it serves as a premier destination for those seeking luxury, convenience, and an elevated lifestyle. ABOUT THE PROPERTY Discover an unparalleled lifestyle at the Four Seasons Private Residences in Washington, D.C. This iconic 10-story tower, formerly a historic steam heating plant, boasts 65 exquisite condominiums nestled in the heart of Georgetown, one of D.C.’s oldest neighborhoods. Operated by Four Seasons, the property offers world-class amenities, including an indoor pool, state-of-the-art fitness center, wine cellar, driver’s room, and versatile multi-use spaces. Our homeowners, whether residing full-time or visiting occasionally, will experience unmatched luxury and service. As the leader in global luxury hospitality, Four Seasons is renowned for its impeccable standards, offering extraordinary experiences and enduring value through an unwavering commitment to personal service. About the role: The Security Manager is leads the implementation and management of the Residential Security, Health & Safety, Life, Fire & Safety programs and operations, as well as the training of the security team and residential team. Must be “hands on” and provide the leadership and direction required to motivate and ensure the smooth and efficient operation of the Residences. The Security Manager acts as the Manager on Duty for the property and forms part of the Emergency Response team. May be required to supervise overnight team in all their duties and act as a leader of service delivery. What you will do: Implement and maintain a Health and Safety Management system including maintaining safety statements, risk assessments and appropriate training Schedule, discipline and direct security personnel in all aspects of security policies and procedures Take an active role in the development and implementation of the property's fire and emergency plan, Fire and Emergency Response preparedness plan and all related training including conducting regular fire drills Set-up documentation process for all incidents occurring in the Residences in connection with crime, subversions, potential liabilities and insurance requirements; and in documenting such activities remain objective and write comprehensive reports. Advise and recommend a wide variety of control measures appropriate to the incident or event. Directs and/or assists in internal and external investigations. Guide employees in the handling of unusual resident or employee issues, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or homeowner accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters. Control and maintain the order of systems, including but not limited to the CCTV, access control system, alarm system and fire protection system and establish escalation plan for systems faults and issues in a timely manner Ability to respond properly to all types of emergency or safety situation Ability to manage and supervise the day to day security employees of the property and to ensure the safety and security of all residents, employees, personnel and the property Liaise between the Residential Division and the supporting hotel/HUB leaders (mainly Hotel Director of Security) and departments to ensure all residential business is conducted in a timely manner, to the highest standards of execution. Direct all employees in identifying, implementing, and maintaining security processes, practices, and policies throughout the Residences to reduce risks, respond to incidents, and limit exposure and liability in all areas of financial, physical, personal, and reputation risk. Create and implement all policies and procedures regarding security and safety including but not limited to, crisis management plan and park procedures Recommend preventive safety and security measures, prevent situations that could jeopardize the reputation of the Residences, investigate crimes committed against the property, homeowners, and employees Conduct key audit and control tasks to ensure as entrusted by the Engineering Manager to ensure compliance with local legislation What you bring: Fluent in English, written and verbal; additional language skills an asset Previous administration of persons in lifesaving or property protection situations Able to obtain all required certifications in CPR, First Aid, AED, fire prevention/fighting and crowd control or any other licenses as required by the District of Columbia Previous police/security experience with preferred NEBOSH/ IOSH/CPP certification A valid full driver’s license is required Pool safety training Ability to communicate security-related concepts to a broad range of technical and non-technical staff Experienced with business continuity planning, auditing, and risk management Ability to develop consensus within an organizational climate of diverse operations Broad knowledge of Engineering and Security systems What we offer: Competitive salary and a comprehensive benefits package Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan) Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary uniforms and dry cleaning for business clothing Paid holidays, vacation, and sick days Culinary, retail and wellness experiences at special rates Annual salary range for this role is 75k-80k. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.