Operations Manager

Job Description

We are seeking an experienced Operations Manager to help our General Manager plan and oversee day-to-day operations at Gorges Grant Hotel. When the General Manager is unavailable, you will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the hotel. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

This is a Full Time position located in Ogunquit, Maine.

Job Description

We are seeking an experienced Operations Manager to help our General Manager plan and oversee day-to-day operations at Gorges Grant Hotel. When the General Manager is unavailable, you will supervise personnel, help with guests, and ensure that our guests have an excellent experience at the hotel. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards.

This is a Full Time position located in Ogunquit, Maine.

Work Performed

As Operations Manager, you are responsible for effectively assisting the General Manager with leading and managing all aspects of the hotel operation and for delivering results that contribute to the vision and overall success of the hotel.

Assist General Manager in the day-to-day operation of the hotel in maintaining all standards of guest service

Assist General Manager to oversee the Front Desk, Reservations, and Housekeeping, and any other relevant departments

Interface with guests on a daily basis and resolving any concerns that may arise

Collaborate with the General Manager and department heads to assess and adjust performance throughout the year to stay profitable

Interface with General Manager with regard to all property activities to ensure adherence to hotel and company policies and/or procedures

Coordinate with corporate departments to ensure completion of all procedures, including accounting, accounts payable, etc.

Facilitate the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention

Ensure that all local, state, and federal rules and regulations, as well as any hotel policies and practices, are followed

Ensure that each guest experience exceeds expectations

Build and maintain working knowledge of restaurant operations

Requirements

2 or more years of experience working in the hospitality field

Previous experience in a managerial role overseeing a team, preferably in hospitality

Ability to communicate accurately and effectively in verbal and written form with guests, management, and associates. Respond accurately and timely to provide information.

Ability to understand and provide excellent customer service

Maintain a friendly, cheerful and courteous demeanor at all times

Must be responsible and be able to work independently

Ability to learn applicable systems (PMS, OTAs, POS, Microsoft Outlook Suite, and more)

Ability to stand for long periods of time

Ability to lift/push up to 50 lbs

Must be able to work onsite at the hotel location

Ability to cover shifts as needed for associates

Hours required: Full Time 40-45 hours per week for AM; Mid; PM shifts; Must be flexible; Weekends; Holidays

Proficiency in the English language

Additional Preferred Skills/Qualities

Strong attention to detail

Second language is a plus, preferably Spanish or French

Compensation

$60, $70,000.00 Annually

Benefits

Earned paid time off

Employer-contribution medical/dental/vision insurance

Optional life insurance

Short term/Long term disability

Optional 401k with employer match

Employee discounts at participating hotels

Option to sign up for on-demand pay with DailyPay

Refer a friend – get paid extra when they join our team

Bonuses for name recognition and guest score

Opportunities to grow – one of the fastest-growing hotel companies

How To Apply

Apply HERE. Applications submitted by any other channel will not be considered.

About Gorges Grant Hotel

Gorges Grant Hotel is a charming, family-friendly retreat nestled in the heart of Ogunquit, Maine. Offering a blend of rustic comfort and modern amenities, the hotel provides the perfect base for exploring the picturesque coastal town. Guests can enjoy spacious accommodations, indoor and outdoor pools, and easy access to the pristine Ogunquit beach. With its welcoming atmosphere and prime location, Gorges Grant Hotel is ideal for families, couples, and those seeking a relaxing getaway.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

Happy – nice to be around and friendly

Humble – willing to learn

Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Watch A Brief Video To Learn More About Us

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $70,000