What are the responsibilities and job description for the Desktop Support Technician/systems administration role position at Fourans?
Job Details
Key Responsibilities
- Package and deploy software via Microsoft Intune
- Configure Zscaler Private Access (ZPA) policies and groups
- Support hardware replacement and device setup
- Troubleshoot Windows 11 auto-enrollment and security features
- Assist with Android and cross-device enrollment
- Migrate users from Avaya to Microsoft Teams Phones
- Provision and manage accounts across Azure AD, GitHub, Salesforce
- Respond to Tier 1/2 technical support requests
- Maintain system setup and support documentation
Required skills.
IT support or endpoint administration
Windows 11 OS configuration and troubleshooting skills
Dell/HP PC hardware configuration and troubleshooting skills
Proficient with Intune AND Azure AD
MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution)
Familiarity with Microsoft 365 account management
Experience with ZPA or similar Zero Trust access tools
Familiarity with GitHub and Salesforce
Knowledge of SCCM for computer imaging (for device configuration) AND trouble ticket resolution and workflows
Public-sector or multi-project environment experience is a plus
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