Technical Support Engineer Role || Remote work

Please do have a look at the JD and let me know if you are interested in the below role.

Position: Technical Support Engineer

Location : Remote Role

Mode :- Contract || Long Term

Job Description :-

• Must have experience in technical support, ITSM process (Incident Management, RCA, Problem Management)
• Good communication skill.
  
  

Overview

I provide technical support for ServiceNow Store customers and internal teams, focusing on troubleshooting, issue resolution, and maintaining smooth operational workflows in regulated environments. To my knowledge, must be a US citizen and work in the US.

Key Responsibilities

• Triage and resolve ServiceNow Store incidents and case tasks.
• Support purchase related workflows and data validation.
• Perform rootcause analysis and document solutions.
• Collaborate with users and crossfunctional teams to clarify issues and provide guidance.
• Perform data transfers between instances
• Assist with release of deployments
  
  

Core Skills

• ServiceNow platform knowledge (general navigation, incident/case task management).
• Troubleshooting and analytical problemsolving.
• Data review and error investigation.
• Clear communication with technical and nontechnical stakeholders.
• Time management and prioritization.
  
  

Strengths

• Efficient problemsolving.
• Strong collaboration with crossfunctional teams.
• Consistent and reliable delivery across responsibilities.
• Ability to work independently.
  
  

Nice to have

• Familiarity with ServiceNow catalog item and flow designer
• Basic JavaScript reading and interpretation.
• Update sets: creation, validation, and promotion.
  
  

Saurav Kumar

APPLAB Systems

Saurav.kumar@applabsystems.com

609-629-2048 Ext - 551

4365 Route 1 South, Suite 105

Princeton, NJ -08540

www.applabsystems.com