What are the responsibilities and job description for the Excellenr role || Desktop support with MAC experience || NYC || Onsite Role position at AppLab Systems, Inc?
Title : Desktop support with MAC experience
Location : NYC, NY(onsite)
Mode : Contract || Long Term
JD:-
Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.
Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.
Advanced Experience in Windows Operating Systems
Roles And Responsibilities
APPLAB Systems
Saurav.kumar@applabsystems.com
609-629-2048 Ext - 551
4365 Route 1 South, Suite 105
Princeton, NJ -08540
www.applabsystems.com
Location : NYC, NY(onsite)
Mode : Contract || Long Term
JD:-
Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.
Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.
Advanced Experience in Windows Operating Systems
Roles And Responsibilities
- Imaging of Windows/Mac Devices to latest version
- Provide 2nd Level Support
- Unboxing and packing of equipment To/ From Remote locations
- Must be able to follow schedules and perform administrative type tasks
- IMAC
- Perform Hardware and Software Installations
- Smart Hands Activities
- Provide remote support for users traveling or at home.
- Endpoint Encryption Troubleshooting - McAfee
- Ability to work in Active Directory
- Provide asset information within ticketing system to ensure an accurate asset database
- Perform refresh of end user devices in alignment with refresh schedules
- Assist with inventory activities as required weekly and monthly
- Ensure local Inventory is up to date and correct
- Maintain an incident/IMAC resolution/closure rate of 5 tickets per day
- Ability to work within Service Now
- Strong ability to interact with Customers
- Proper Documentation of End User Issues within Service Now
- Backup and Restoration of End User Data
APPLAB Systems
Saurav.kumar@applabsystems.com
609-629-2048 Ext - 551
4365 Route 1 South, Suite 105
Princeton, NJ -08540
www.applabsystems.com