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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

About The Role

Work with kitchen staff and servers to ensure clear communication and efficient workflow for TRUSS Restaurant Bar. Inspect dishes before they are served to ensure they meet quality and presentation standards. Can also perform a range of duties which may include assisting guests with orders, taking feedback, and preparing table set-ups. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and attend to guest needs and requests with a sense of urgency in the Resort’s Food & Beverage areas.

What You Will Do

• Ability to communicate clearly and efficiently with FOH, BOH and our guests.
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Assist in the set up and break down of kitchen pass.
• Assist with set up of restaurant for service.
• Assist with polishing silverware and glass wear before and after service.
• Polishing and stocking of linen, plates, silver ware and glassware for service.
• Preparation of garnishes for service.
• Maintain cleanliness and orderliness throughout the Restaurant for the shift.
• Assistance with guest service includes retrieving food from the kitchen and safely transporting it to guests, as well as removal of items from the guest’s table.
• Work harmoniously and professionally with co-workers and supervisors.
• Coordinate the BOH and servers to maintain efficient service. Maintain a clear and open line of communication between the FOH and BOH, assist with any order issues.
• Checks dishes for accuracy, presentation, and consistency.
• Inform culinary team of pace and flow of service, dictate the flow if necessary.
  
  

Experience

What you bring

• Minimum one-year food and beverage service or equivalent.
• Specific knowledge of menu items and possible allergies.
  
  

Skills And Abilities

• Minimum one year’s food service or related work.
• Ability to communicate professional and accurately.
• Job requires ability to stand for 8 hours. Able to lift and carry up to 20 pounds.
• Previous experience in a luxury environment, highly desirable.
• High school education, cooking school or culinary institute education preferred.
• Ability to multi-task in a high volume and demanding environment.
• Strong problem-solving skills, ability to handle difficult situations and guests.
  
  

This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization.

What We Offer

• Hourly: $21.56
• Competitive Salary, wages, and a comprehensive benefits package
• Cigna medical and dental benefit options effective 30 days after employment
• 8 weeks of New Parental Leave Pay after one year of employment
• Excellent Training and Development opportunities
• Complimentary accommodations & employee discount for stays at other Four Seasons worldwide
• Complimentary Employee Meals
• 401k Retirement Plans
  
  

Schedule & Hours

• Full time availability
• Flexible for early morning, mid-day, and evening shifts in order to support 24/7 operational business needs
  
  

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-res

https://www.instagram.com/auronapavalley/

https://www.instagram.com/trussnapavalley/

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People Culture Office at jobs.napavalley@fourseasons.com.

Four Seasons is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. To access the 'EEOC is The Law' Information poster please visit this website: Know Your Rights.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf