What are the responsibilities and job description for the Housekeeping Supervisor position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
About The Role
Four Seasons Hotel & Private Residences Nashville is seeking a Housekeeping Supervisor to support the daily operations of our Housekeeping Department. This role plays a key part in delivering a flawless guest experience by ensuring guest rooms and public areas consistently meet Four Seasons standards of excellence.
What You Will Do
Authorization to work in the United States is required for this role.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
About The Role
Four Seasons Hotel & Private Residences Nashville is seeking a Housekeeping Supervisor to support the daily operations of our Housekeeping Department. This role plays a key part in delivering a flawless guest experience by ensuring guest rooms and public areas consistently meet Four Seasons standards of excellence.
What You Will Do
- Supervise and direct Room Attendants and House Attendants to ensure guest rooms and public areas are cleaned and maintained to Four Seasons standards
- Inspect assigned areas and team members’ work to ensure quality, consistency, and attention to detail
- Prepare and manage daily room assignments and verify staffing levels for upcoming shifts
- Monitor Traces and special guest requests, reviewing guest profiles and ensuring expectations are met or exceeded
- Communicate room status, maintenance, and engineering issues, following established protocols for resolution
- Maintain accurate and organized housekeeping office records and files
- Assist with room cleaning, stripping, and inspections as operational needs require
- Support special projects aimed at improving housekeeping products, services, and efficiencies
- Foster a collaborative and professional working environment across housekeeping and laundry teams
- Escalate concerns and resolve issues promptly to ensure guest satisfaction
- Minimum of 1 year of experience in a housekeeping or supervisory role, preferably within luxury hospitality
- Strong organizational, leadership, and communication skills
- Proficiency in English; second-language skills preferred
- Computer proficiency, including Microsoft Word and Excel
- Ability to adapt, multitask, and lead with confidence in a fast-paced environment
- Competitive wages and a comprehensive benefits package including Medical, Dental, Vision, 401(k), and Employee Assistance Program
- Excellent training and professional development opportunities
- Employee discounts for stays at Four Seasons Hotels and Resorts worldwide
- Complimentary uniform and dry-cleaning services
- Complimentary employee meals
- Paid vacation, holidays, sick leave, disability coverage, and life insurance
- Inclusive and engaging employee culture with events held year-round
- Full-time position
- Flexible schedule including early mornings, evenings, weekends, and holidays as required by business needs
Authorization to work in the United States is required for this role.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf