Assistant General Manager

Additional Information

Job Number26074272

Job CategoryProperty Leadership

Location7060 S Tucson Blvd, Tucson, Arizona, United States, 85756 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Expiration Date: 08/02/2026

Additional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

TITLE: Assistant General Manager

DEPARTMENT: A & G SUPERVISOR: General Manager

Summary

Assist the General Manager in all departments in the effort to generate profit, meet or exceed budget expectations, and maintain operational and guest service standards. Directly supervise all departments, including front office, housekeeping, sales, and engineering to ensure all departments and brand standards are being met and operational efficiencies are being realized

Essential Functions

• Hire, train, counsel and motivate strong departmental teams
• Develop departmental schedules to ensure staffing is adequate and within forecast and budget guidelines
• Assist in performing department forecasts
• Process accounts receivable and monitor the department budgets
• Check all daily reports and respond accordingly to findings
• Assist GM with Accounting/EOM procedures
• Champion brand initiatives by ensuring all service standards, marketing programs, and guest experiences align with brand identity and consistently reflect the company's values and mission
• Ensure guest special requests are fulfilled
• Manage brand and OTA messaging platforms
• Update systems availability from cancellations and arrival and departure changes
• Monitor posting of guest charges to minimize lost revenue
• Ensure proper delivery of guest services as directed by the General Manager
• Monitor room availability to ensure hotel is maximizing room revenue
• Ensure that an effective cash control system is in place and that all credit card and check cashing policies are followed
• Oversee GSS scores for the entire hotel and prepare action plans with departmental leaders for improvement
• Focus on employee morale and attitude to develop a culture where customer service is the focus and ensure an employee attitude of attentiveness and anticipation of guest needs
• Ensure all departments are in compliance with all required training courses.
• Oversee the preventative maintenance program with the engineering team to ensure ongoing compliance
• Be present and actively oversee breakfast service on a regular basis
• Conduct frequent housekeeping, food and beverage, maintenance and front office inspections for cleanliness, sanitation, safety, and brand standard compliance
• Educate department heads on emergency procedures and ensure all employees are properly trained in these procedures
• Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
• Always have a friendly and welcoming demeanor when interacting with our guests
• Establish effective departmental communication through active use of Quore, departmental meetings, and ongoing coaching and counseling
• Create employee engagement activities and reward recognition for outstanding efforts
• Develop and maintain hotel programs to assure that the Quality Assurance Program criteria are met
• Take a leadership role in all human resource related functions, including coaching, counseling, and discipline, training, employee relations, safety, workers compensation and recruiting28. Participate in the MOD program. Working regular weekends will be required
• Carry out any reasonable request by management that I am capable of performing
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance. $70,000 - $77,000 per year

This company is an equal opportunity employer.

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