General Manager

Additional Information

Job Number26058805

Job CategoryProperty Leadership

Location7060 S Tucson Blvd, Tucson, Arizona, United States, 85756 VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Expiration Date: 06/28/2026

Additional Information: This hotel is owned and operated by an independent franchisee, Johnson Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Responsible for generating profit to meet or exceed budget expectations while

maintaining operational and guest service standards as described for Johnson

Hospitality hotels.

• Develop, administer, and control the hotel revenue and expense budgets
• Analyze profit & loss and general ledger statements. Submit P&L variance reports in a timely manner
• Review and approve the hotel payroll
• Review and approve transmittals, other front office paperwork, and reports
• Authorize direct bill accounts and monitor the administration of accounts receivable
• Handle certain top and target accounts; participate in joint sales calls
• Provide direction, input, and approve the hotel marketing plan
• Follow up as needed on the Marketing Plan. Review top and target accounts and
  
  

weekly call reports with sales staff

• Review room inventory management to ensure maximization of room revenue
• Monitor negotiated rates
• Ensure proper selection, training, counseling, and motivation of
  
  

hourly employees. Hire, train, counsel, and motivate the

management team

• Ensure proper administration of benefits programs to all hotel employees
• Review all hourly personnel performance appraisals. Conduct all management
  
  

(direct reports) performance appraisals

• Review all hourly employee disciplinary procedures and documentation. Follow positive discipline steps, up to and including termination, to correct all performance deficiencies
• Ensure an employee attitude of attentiveness and anticipation of guest needs
• Ensure proper delivery of guest special requests
• Use the L.E.A.R.N Model for all guest recovery incidents that occur. (Listen, Empathize, Apologize, React, Notify)
• Always have a friendly and welcoming demeanor when interacting with our guests
• Meet with and solicit comments from guests regularly to determine their
  
  

level of satisfaction with all guest services and facilities

• Monitor results of GSS. Take appropriate corrective actions on a timely basis
• Respond and follow up on all written guest complaints. Ensure guest
  
  

satisfaction with the resolution of the complaint or problem

• Inspect guest rooms on a spot-check basis for cleanliness and proper suite care
• Develop and maintain hotel programs to ensure that the quality assurance
  
  

program criteria are met

• Complete written reports on the status of the property after a QA inspection
• Complete and submit all forms for capital improvement for the hotel
• Ensure all employees are trained to act according to procedure in the event of
  
  

an emergency or accident at the hotel

• Ensure a viable key control program is in place in all hotel departments
• Ensure front office associates follow proper cash control procedures
• Ensure that the security and safety needs of the employees, property,
  
  

and guests are met

• Maintain an active and visible position in the local community and industry
• Develop and maintain rapport with competitor hotels, City Convention, and
  
  

Visitors Bureau, Chamber of Commerce, lead sources, clients, etc.

• Participate in community activities, employee functions, and guest events
• Attend brand business & marketing council meetings
• Conduct regular staff and sales meetings
• Respond to Corporate/Ownership requests. Follow up with the management
  
  

and ownership on a regular basis

• Evaluate and respond to annual Employee Engagement Survey results
• Perform all other tasks and assignments as requested by the Manager
  
  

We have an exciting opportunity for an experienced Hotel leader! We are looking for a General Manager to lead our team at the Four Points by Sheraton Tucson Airport. This position is hands-on and requires a dynamic leader who can add value to the operation and enhance overall guest satisfaction.

LEADERSHIP

We are looking for a solid leader with strong interpersonal skills and awareness of emotional intelligence. With oversight of the entire operation, we need someone who will inspire the team to achieve exceptional customer service and drive financial results. Someone who is highly organized and can work the long hours required to open and run this premier hotel. Being proactive, adaptive, decisive, and reliable would be an attractive combination.

INDUSTRY KNOWLEDGE

We expect the General Manager to have a solid background and a proven track record of running an exceptional hotel operation, as demonstrated by productivity, meeting profit margins, and GSS growth. Our ideal candidate will focus on Employee Morale and Guest Satisfaction while meeting our financial goals.

COMMUNICATION

This opportunity requires excellent communication skills to allow for successful engagement with all employees and guests.

FUNDAMENTALS

To be successful in this role, prior leadership experience and a strong understanding of the hotel industry are essential. A strong background in customer service, safety, sales, and operations is essential. You must be able to handle difficult situations and people while maintaining a consistent level of professionalism. As you will regularly use a computer and various programs, including Excel and other Accounting software, a high level of technical understanding is required. Strong working knowledge of A/R, Budgeting, Forecasting, Sales, Employee Relations, and Preventive Maintenance is essential. A strong understanding of industry reports and metrics is also critical to success in this role.

We offer competitive medical with an HSA option, dental, vision, critical illness and a 401K with a 4% match. $110,000 - 140,000

This company is an equal opportunity employer.

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