Nonprofit Services Manager (Programs, Distribution, Relationships)

San Diego Food Bank

Nonprofit Services Manager (Programs, Distribution, Relationships)

Full Time Direct Hire

Salary Target is ~70-80k

San Diego, CA 92121 (Miramar) – fully onsite

~20% Local Travel in San Diego Area

Required:

• Mix of Program Management, Distribution, and/or Relationship Management
• Team management and development
• Microsoft Office (Excel, Outlook, PowerPoint, Word); data systems; general data governance and reporting best practices.
• Valid CA Driver’s license and able to travel ~20% of the time; travel is to the North County warehouse, farmers, donors, and community events

Nice to Have:

• Nonprofit experience
• Grants / Government / Compliance
• Bilingual Spanish
• Public benefits and hunger relief ecosystems; partner agency operations
• Program compliance requirements (USDA/TEFAP/EFAP and funder policies)
• Bachelor’s degree in Nonprofit Management, Business, Sociology, Public Administration, or related field (or equivalent experience)

Soft Skills / Ability to:

• Strong Customer Service / Relationship Building
• Interpret and operationalize federal/state/local regulations and contract guidelines.
• Build and maintain effective relationships with partners, community orgs, and internal teams.
• Hire, train, coach, and develop staff; manage multiple priorities and deadlines.
• Communicate clearly in writing and verbally with diverse stakeholders.
• Maintain robust database tracking; collect, analyze, and present data for decision-making.
• Exercise tact, objectivity, sensitivity, and sound judgment across varied situations.

Profile / Summary / Responsibilities:

A mission-driven, data-informed operator who balances strategic thinking with hands-on execution. They are an excellent communicator and relationship builder, comfortable in community settings and boots-on-the-ground at distributions, while equally adept at compliance, systems, and analytics. They follow through on commitments, make sound decisions quickly, and hold high standards for safety, dignity, and equity in service.

Under the direct supervision of the Director of Programs, the Nonprofit Services Manager leads a portfolio of community-facing programs and partnerships to increase food security across San Diego County. The role oversees day-to-day execution and continuous improvement of SDFB’s partner network and specialized distributions; stewards data-driven decision-making; ensures regulatory and grant compliance; and coaches staff to deliver dignified, safe, and effective services.

Program Portfolio Leadership & Delivery

• Own outcomes for the following programs and services: Neighborhood Distributions/Mobile Pantry, Food to Nonprofits, Emergency Food Assistance Program (EFAP), School-Based Programs, College Hunger Relief, and Basic Needs.
• Build annual workplans, KPIs, and calendars for each program; monitor throughput, client experience, nutrition mix, and equity of access across regions.
• Coordinate with Warehouse, Inventory, and Transportation to align supply with demand and to prevent bottlenecks; rapidly troubleshoot service disruptions.

Partner Network Management & Capacity Building

• Lead the end-to-end partner lifecycle: recruitment/selection, onboarding, training, performance review, and renewal/exit.
• Establish and maintain standards of participation; schedule and conduct monitoring visits; issue findings and corrective actions; confirm resolution and document outcomes.
• Design and deploy Food Bank University trainings, resources, and peer learning to grow agency capacity (operations, compliance, data, client experience, nutrition).

Compliance, Risk & Audit Readiness

• Ensure full compliance with SDFB, USDA/TEFAP/EFAP, CDSS, and other funder/contract requirements; maintain audit-ready documentation year-round.
• Prepare for and lead state/federal/local monitoring and audits in coordination with Programs leadership and the VP of Operations & Programs.
• Uphold safety culture; ensure sites adhere to food safety, storage, and distribution standards.

Data, Reporting & Continuous Improvement

• Oversee adoption and effective use of systems including Primarius (inventory/partner) and Oasis Insight (client); champion data quality and standardized workflows.
• Build dashboards/reports to track performance, equity, and compliance; submit accurate monthly/quarterly/annual reports and narratives.
• Implement feedback mechanisms for partners and clients; translate insights into process improvements and policy updates.

Cross-Functional & External Collaboration

• Partner with Procurement/Food Sourcing to forecast needs and connect partners to bulk purchase and food recovery opportunities.
• Coordinate with Nutrition & Wellness and CalFresh Outreach to integrate nutrition education and benefits enrollment at partner sites and distributions.
• Represent SDFB on coalitions, working groups, and community forums; cultivate relationships with basic-needs providers for warm handoffs and resource connection.

Grants, Budgets & Development Support

• Manage program budgets within approval thresholds; monitor spend vs. plan; flag risks and opportunities.
• Create RFPs/eligibility criteria for program grants; support Development with timely data, stories, and outcomes for proposals, reports, and donor cultivation.
• Steward grant compliance including eligibility, documentation, inventory controls, and deliverables.

Team Leadership & Talent Development

• Directly supervise Nonprofit Services Supervisor and Specialized Programs Supervisor; set clear expectations and rhythms for 1:1s, coaching, and performance reviews.
• Recruit, onboard, train, and develop staff; align roles and capacity to program demand; foster a culture of accountability, inclusion, and continuous improvement.
• Model transparent communication; facilitate effective interdepartmental meetings and huddles.

Communications & Stakeholder Management

• Ensure clear, timely communication to partners and internal teams regarding program changes, grants, budgets, goals, and opportunities.
• Prepare concise memos, SOPs, and change management materials; present updates to leadership and key stakeholders.
• Serve as a public-facing representative of SDFB programs as assigned.

Organization:

• San Diego Food Bank – well known and highly respected Non-Profit making a huge difference in the San Diego Area.
• Mission Statement - To provide nutritious food to people in need, advocate for the hungry, and educate the public about hunger-related issues.
• Vision Statement - To end hunger in San Diego County!

Benefits:

• Positive work environment with good work life balance
• Opportunity to make a positive impact
• Matched 403B
• Medical, Dental, Vision, and FSA
• Vacation, Holidays, and Sick Time
• Life, AD&D, and Disability Insurance
• Employee Assistance Program