What are the responsibilities and job description for the Senior Program Manager - Mission Plaza position at Foundation Communities Inc?
The Supportive Services Program Manager will provide leadership and support for Supportive Services staff at several of Foundation Communities’ Single Room Occupancy (SRO) Communities. This position is responsible for managing and developing on-site supportive services that promote the health and well-being of residents, overseeing effective service delivery and documentation, and coordinating interagency partnerships. Additionally, this position will oversee several grant funded projects including the management of enrollments, outcome tracking, reporting, and program evaluation.
Primary Duties/Responsibilities:
- Program Oversight: Manage Supportive Services across multiple Supportive Housing/Single Room Occupancy (SRO) communities. Work proactively to develop and oversee services that improve resident housing stability and quality of life. Cover properties in the event of staff vacancy or crisis situations.
- Staff Supervision: Supervise supportive services personnel, including Program Managers and other services staff. Responsibilities include approving timesheets, conducting performance evaluations, participating in hiring, onboarding, training, and managing staff discipline.
- Resident Retention: Collaborate with District Managers and other onsite staff to enhance housing retention through the Blended Management process. Address issues related to cooperative living through coaching and referrals to social services as needed.
- Resident Engagement: Foster warm, professional relationships with residents through respect and compassion. Maintain ongoing communication to identify needs and collaborate with external service providers to form partnerships. Ensure services are resident-driven, culturally competent, and promote community integration. Help onsite staff lead creative on-site programming and events to build community and resident engagement.
- Grant Oversight: Develop processes for grant compliance and budget management. Ensure quarterly and annual requirements are met while tracking all aid and metrics appropriately. Oversee partnerships with external service providers.
- Documentation Monitoring: Ensure accurate documentation of services delivered per FC documentation systems and grant requirements. Submit necessary reports on time and develop engagement strategies for producing and tracking outcomes.
- Communication: Maintain constant communication with the Supportive Services team and senior management to ensure effective information flow.
- Fundraising Support: Assist staff with fundraising initiatives and community awareness activities related to supportive housing.
- Emergency Availability: Be available for after-hours work in emergencies (only) as needed.
Minimum Requirements:
- Master’s degree in Social Work (or related field) and two years of relevant experience or six years of relevant experience in supportive housing required.
- Three years of supervisory experience required.
- Experience in crisis intervention services and case management required.
- Demonstrated competence in working with people from diverse backgrounds and ability levels required.
- Demonstrated experience communicating and cooperating effectively with a wide array of partners and stakeholders required.
Preferred Requirements:
- Licensure as a Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW), or Licensed Professional Counselor (LPC) preferred.
Working Conditions/Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical demands: While performing the duties of this job, the employee is seated in an office setting and is regularly required to see, talk and hear. The employee frequently is required to stand, walk, and sit. The employee is frequently required to use hands. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Work environment: The work conditions usually take place in an office setting with some outdoor work. The noise level in the work environment is usually moderate/high. As an organization committed to diversity, equity, and inclusion we seek applicants from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
Compensation
Full-Time, Hourly, Non-Exempt, Salary Range: $82,000 - $86,000
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
Foundation Communities provides an excellent benefits package including employer paid health benefits, 401(k) investment opportunity, Employee Assistance Program, paid vacation, holiday, and sick time.
Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color,Salary : $82,000 - $86,000