Receptionist

Job Title:       Part-time Receptionist

Department: Office Staff

Reports To:   IL Activities Director

FLSA Status: Non-Exempt (Hourly wages)

Basic Purpose:  This position is responsible for answering the company phone, greeting residents, guests and directing them to the appropriate departments.

Job Summary:  Responsible for answering telephones and directing calls to the appropriate person and/or taking messages; greeting residents; directing residents and guests to their desired locations; and aiding in general office duties.

Performs other appropriate related and unrelated assigned duties.

**All Applicants must attach a Resume' to be considered for this position.**

JOB SPECIFICATIONS

Education:  High School Diploma or equivalent

Experience:  Prefer 1 year or more experience

Zero Tolerance:  Must successfully pass background and drug test.

Schedule:  Must be able to work evenings and weekends

• Read, write and speak the English language clearly
• Follow oral and written instructions
• Ability to organize, document, and implement detailed records and forms
• Excellent communications skills
• Excellent customer service skills
• Good organizational skills
• Excellent keyboarding and computer skills
• Computer literacy, specifically MS Word for Windows.
• Working knowledge of mail processes such as postage machine, Federal Express and UPS
• Outstanding interpersonal skills with high level of energy and enthusiasm
• Genuine caring for and interest in elderly and handicapped people
• Maintain confidentiality of all resident care information
• Interact effectively with residents, guests, supervisors and peers
• Must be able to cope with mental and emotional stress related to working with persons who are ill, disabled, elderly, and/or emotionally upset
• Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment
• Follow safety regulations, reporting injuries or unsafe conditions and work practices to appropriate administrator
• Follow acceptable standards of personal hygiene and comply with department dress code
• Possess a fundamental understanding of sanitation and cleanliness
• Regular, punctual and dependable attendance
• Provide assistance and work directly with staff, residents, family of residents, visitors, government agencies and the general public

DUTIES AND RESPONSIBILITIES

• Manages the reception and main office area to ensure effective telephone and mail communications both internally and externally to maintain professional image
• Greets residents, staff, and visitors and assists them with their inquiries
• Light paperwork; minimal filing
• Connects telephone calls and accepts messages for those not in office
• Participates as needed in special department projects
• Maintain the comfort, privacy, and dignity of each resident in the delivery of services to them. Interact with residents in a manner that displays warmth and promotes a caring environment
• Fully understand all aspects of residents' rights, including the right to be free of restraints and free of abuse. Responsible for promptly reporting to the charge nurse or administrative staff incidents or evidence of resident abuse or violation of residents' rights
• Assist in maintaining a safe, neat, and clean environment; report environmental deficiencies to maintenance such as lighting or equipment problems
• Communicate and interact effectively and tactfully with the resident, visitors, families, peers, and supervisors
• Perform all job responsibilities in accordance with prescribed safety and infection control procedures including thorough hand washing, use of disposable gloves where indicated, and proper disposal of soiled materials
• Support an atmosphere, which promotes a homelike environment
• Respond to inquiries relating to his/her particular area or to requests from residents, visitors, other personnel, etc. within given time frames and within established policy
• Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon individual circumstances
• Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned

PHYSICAL DEMANDS

• Requires minimal physical effort; standing, grasping, balancing, carrying, sitting, bending, lifting, stretching, stooping, pulling and pushing
  • • Telephone 5lbs
    • Paper/Files 5lbs
• Frequent sitting during eight (8) hour shift; minimal walking or standing
• Occasional reaching above the head

WORKING ENVIRONMENT

• Level II Exposure to blood borne pathogens
• Work area is generally well lit and ventilated
• Work location is Woodlands Retirement Community HealthCare lobby and may assist in Independent Living front desk.
• Light duty position
• May be required to work additional hours as dictated by the workload and staffing