What are the responsibilities and job description for the Account Service Representative - Transportation position at Forward?
Position: Account Service Representative
Pay Rate: $21 - $23
Job Description: Offering Multiple Schedules
The Account Administrator I fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via email and phone communication. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to proactively monitor the movement of freight to ensure customer satisfaction.
Core Duties & Responsibilities:
• Update customers consistently of freight location and ETA’s
• Maintain files in order and as outlined in the operations procedures and policy manual
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Monitor shipments throughout transit to effectively meet delivery schedules
• Consistently monitor e-mail requests and provide detailed information in a timely fashion
• Make and take phone calls with drivers and customers as needed
• Act as the main point of contact for all driver-facing communication via phone and e-mail
• Regular and dependable attendance
• Other duties as assigned
Requirements:
• Demonstrated ability to carry out assignments to their completion and meet deadlines
• Ability to establish and maintain effective working relationships with employees and managers
• Desire for a long-term career with an industry-leading company
• Ability to present and maintain a positive corporate image in a fast-paced environment
• Proactively establish and maintain effective working team relationships with all support departments
• Ability to handle heavy workload and work well under pressure
• High school diploma or GED equivalent
Skills:
• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast-paced environment
• Strong verbal and written communication skills
• Transportation industry knowledge and experience is a plus
• Computer skills, including Microsoft Office, Outlook, etc.
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Salary : $21 - $23