What are the responsibilities and job description for the Help Desk Analyst position at Forward Slash Technology?
Forward Slash Technology (FST) is a St. Louis-based information technology managed services and telecommunications provider, offering a wide variety of voice, data and security services. Our company helps businesses prepare and develop an IT plan and budget, determine the best Internet Service Provider, select appropriate hardware and offer IT support services. We are NOT a staffing company.
This position will support end users relating to Information Technology infrastructure components. The Help Desk Analyst is responsible for daily, weekly, and monthly activities required to keep our client's systems running at peak performance. The Help Desk Analyst's will perform a variety of technical tasks including the following.
Responsibilities
- Excellent customer service, communication and analytical skills
- Positive, professional, team player attitude
- Strong work ethic and ability to self-motivate
- Ability to organize, multi-task, and prioritize work in a fast-paced, changing environment
- Technical aptitude with a focus on continuous learning and development
- Functional knowledge of Microsoft operating systems
- Knowledge of and experience with Microsoft Office products
- Associates Degree in Computer Science or related discipline
- Preferred (not required) certifications: ITIL, CompTIA A , and Microsoft Certified Desktop Support Technician
Preferred Qualifications
- Excellent customer service, communication and analytical skills
- Positive, professional, team player attitude
- Strong work ethic and ability to self-motivate
- Ability to organize, multi-task, and prioritize work in a fast-paced, changing environment
- Technical aptitude with a focus on continuous learning and development
- Functional knowledge of Microsoft operating systems
- Knowledge of and experience with Microsoft Office products
- Associates Degree in Computer Science or related discipline
- Preferred (not required) certifications: ITIL, CompTIA A , and Microsoft Certified Desktop Support Technician
Requirements
- The right candidate will be a self-starter and be able to work independently as well as with a team
- 5 years experience in IT Support/Helpdesk positions, preferably with Managed Services background
- Applicant should be able to pick up a job and have the knowledge to run with the job without requiring step-by-step instructions
- Applicant should have attention to detail
- Ability to multi-task and adapt to changes quickly, self motivated, ability to work in a fast-paced environment, interpersonal skills, technical awareness and customer service focused
- Each work day, applicant must arrive in STL office and be ready to start working when the shift starts as well as work a full day until the shift ends
- The current position available is Mon-Fri (specific shift to be discussed)
