What are the responsibilities and job description for the Intake Coordinator position at FORTIS HEALTH?
Company Overview
Select Home Health & Hospice (A Fortis Health Company) is a clinician-led and operated skilled home health care agency serving central Indiana. We provide expert nursing and therapy services designed to improve health, independence, and quality of life—all within the comfort of your own home.
Our highly trained clinicians are compassionate, dependable, and committed to delivering exceptional care with integrity and excellence. At Select Home Health & Hospice, we believe in putting patients first: “Select the best for your health!”
Want to learn more about us? Check out our website: Home - Fortis
About the Role
Select Home Health & Hospice is seeking an Intake Coordinator to support the referral and admission process for Home Health and Hospice patients. In this role, you will manage patient referrals, verify insurance coverage, maintain accurate patient and insurance records, and coordinate communication between referral sources, patients, and internal teams. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced environment.
Responsibilities
- Receive and process referrals for Home Health and Hospice services from hospitals, physicians, facilities, and other sources.
- Accurately enter and update patient demographic, insurance, and clinical information in EMR systems.
- Upload, organize, and manage referral and admission documentation in compliance with agency procedures.
- Verify insurance coverage and obtain authorizations when required; communicate any coverage or eligibility issues.
- Ensure all admission documentation is complete, accurate, and compliant prior to the start of care.
- Support clinical and operational review of referrals to confirm appropriateness of services.
- Maintain ongoing communication with referral sources, patients, and internal teams to ensure timely admissions.
- Track pending referrals and follow up to ensure timely review, approval, and admission or non-admit decisions.
- Escalate concerns related to staffing, service capability, or patient appropriateness to leadership.
- Maintain patient confidentiality in accordance with HIPAA and agency policies.
- Participate in staff meetings, training, and quality improvement initiatives as assigned.
Physical Requirements
- Prolonged periods of sitting while working at a desk and using a computer.
- Frequent use of hands and fingers to operate a computer, keyboard, and telephone.
- Regular ability to communicate effectively, including speaking and hearing.
- Ability to focus on detailed work for extended periods.
This description reflects the general nature and level of work for the Intake Coordinator position. It is not exhaustive, and responsibilities, duties, or qualifications may evolve with the organization or regulatory requirements.
Qualifications:- High school diploma or equivalent (required); associate or bachelor’s degree in a healthcare-related field (preferred)
- Minimum of 2–3 years of experience in home health and/or hospice intake, admissions, or care coordination strongly (preferred)
- Experience with insurance verification, authorizations, and EMR systems (required)
- Knowledge of home health/hospice regulations and OASIS (preferred)
- Ability to work in a fast-paced environment and manage multiple priorities (required)