Quality Assurance Analyst

Job Summary 

Under the general direction of the Manager, Project Management Office, the Quality Assurance Analyst will support various teams in delivery of assigned projects and engagements. This role is responsible for the development of internal and client-requested documentation, quality assurance related to documentation, and document repository management. 

Essential Job Functions 

The following duties are normal for this position. The omission of specific statements of duties does not exclude them from being expected of this position if the work is similar, related, or a logical assignment for this position. Other duties may be required. 

• Maintain documentation that supports the current QA workflows observed within the Advisory Services business unit, including, but not limited to writing style and tone, deliverable format and structure, and template oversight.  

• Leverage existing tools and workflows to communicate the current status of deliverables under QA to ensure other members of the Fortified team can accurately track project timelines.  

• Review deliverables as directed by the Manager, Project Management Office, before they are provided to clients.  

• Provide feedback to deliverable owners in a way that is clear, concise, and supports deliverable improvement ahead of finalization.  

• Interact with and support team members across the Advisory Services business unit on a daily basis to maintain a detailed understanding of the services Fortified provides to its clients.  

• Edit, format, review, and/or proof deliverables while considering the target client audience (i.e., technical stakeholders, executive leadership) in the review output.  

• Support QA workflows of additional areas as needed. 

Knowledge & Skills 

Education & Experience 

• Bachelor's degree from a four-year college or university in a related field, or relevant combination of education, training, and experience.  

• Experience using the Microsoft Office Suite, including but not limited to Microsoft Word, Excel, and PowerPoint is required.  

• 2-4 consulting and or technical writing experience preferred. 

Special Skills & Knowledge 

• Exceptional written, verbal, and presentation skills are required.  

• Exceptional problem-solving abilities related to QA workflows are required.  

• Exceptional knowledge and application of QA tools and methodologies is required.  

• Intermediate experience with Microsoft SharePoint, Atlassian Jira, and Planview Clarizen is preferred.  

• Foundational experience or knowledge of healthcare industry topics is preferred.  

Competencies 

• Service Delivery – Execution of risk assessments and related services as directed by Fortified.  

• Service Delivery – Ensures documentation and deliverables meet Fortified quality standards and client expectations through thorough review, editing, and quality assurance activities. 

• Communication – Presents information clearly and effectively through written, verbal, and presentation-based communication tailored to technical and executive audiences. 

• Quality Management – Applies QA methodologies and attention to detail to identify issues, improve deliverable quality, and promote continuous improvement. 

• ?  Collaboration – Partners effectively with project teams and stakeholders to provide constructive feedback and support successful engagement delivery. 

• ?  Process Management – Maintains and improves documentation standards, templates, repositories, and workflows to drive consistency and efficiency. 

Requirements  

Supervisory Responsibility 

• Quality assurance services delivered within the Advisory Services business unit 

Working Conditions & Travel Requirements  

• Travel estimated at one trip within continental US per quarter.  

  • Preferred Location: Exton, PA (Philadelphia area)

Fortified Health Security is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Fortified Health Security will provide reasonable accommodations to qualified individuals with disabilities. If a reasonable accommodation is needed to perform this position, you need to inform Fortified Health Security People and Culture Team of such request. Signatures below indicate the receipt and review of this job description by the associate assigned to the position and the People and Culture Team.