PATIENT ACCESS TRAINER

Fort HealthCare is a patient-centered hospital and healthcare system serving individuals, businesses and families in Jefferson, Dane, and Walworth Counties, and we are seeking a Patient Access Trainer to join our Patient Financial Services team.

Shift:
Full time
Day shift

Fort HealthCare is proud to be named a 15-time award winner of the Milwaukee Journal Sentinel Top Workplace award for Southeastern Wisconsin, a 5-time award winner of the USA Top Workplaces award, and a 2-time winner of their Top Workplaces Culture Excellence award for Purpose & Values.

Our Mission Statement is our daily guide to provide the best health care possible. We promote it widely for all we serve to read, understand and to help our public hold us accountable for the promises we make.

Our Mission Statement - Improve the Health and Well-being of Our Community

Our Vision Statement provides each of us at Fort HealthCare with a goal. It is our motivation to improve constantly upon the level of care we provide, and the quality of services delivered.

Our Vision - Be the Healthiest Community in Wisconsin.

We offer competitive pay and benefits, education, and resources you need to perform your job and ample opportunities for professional growth.

The Patient Access Trainer develops and trains the staff responsible for scheduling and registration across the organization. The role assures Patient Access Leads are maintained and educated on processes to mentor and support Patient Access staff. The role meets with Patient Access staff to address issues needing further attention and review staff performance. They collaborate with the Patient Financial Services Coordinator to develop communication with Patient Access staff and address potential or chronic concerns.

Responsibilities of this position include:

• Assists Patient Access staff and Clinic Managers to determine the needs of the department or clinic prior to training new staff members.
• Maintains knowledge of all aspects of the EHR as relates to registration and scheduling.
• Trains newly hired staff on the EHR Patient Access applications.
• Assists with trouble shooting EHR system issues and the building/implementation of rules and enhancements within the system. Assists in testing and monitoring of system upgrades.
• Creates and maintains a training program including reference materials and manuals to be used in initial and follow-up instruction of staff.
• Assists managers to develop and perform competency audits or use of reporting to monitor registration and scheduling staff performance. Develops reporting to measure performance and identify areas of concern.
• Follows up with additional training or testing as appropriate. Focuses on improvements to customer experience and documentation needs.

Requirements of this position include:

• High School Diploma or GED
• Minimum of 1 year training experience in both group and individual settings, in technical areas such as computer software.
• EHR system and patient access experience. Experience with written policy and procedures (including use of screen prints and writing with a sensitivity to end-user environment). Experience in medical office or hospital setting.
• Proficient keyboarding skills; ability to operate computer, word processing and spreadsheet software, printer and telephone; ability to analyze problems and reach decisive solutions; organized; attentive to details; ability to make logical decisions when taking into consideration various elements such as cost, time, scope and organizational vision.

Benefits:

• Competitive pay
• 401(k) with employer match
• Generous PTO Plan
• Daycare
• Health insurance
• Vison insurance
• Dental insurance
• Disability insurance
• Flexible Spending
• Comprehensive Wellness Plan
• Life insurance
• Pharmacy discount
• Tuition assistance
• Employee Assistance Program
• Free parking
• Employee gym