IT Infrastructure Manager - Information Technology

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here!

• Responsible for the county network and physical security policies are followed in relation to the infrastructure.
• Ensures that the services provided deliver to the required SLA, in addition to working as third line support to the existing service desk.
• Responsible for all aspects of the day to day running of the infrastructure including performance, capacity planning maintenance, receiving and responding to alerts.
• Develops and maintains infrastructure documentation.
• Participates in the evaluation, research and selection of appropriate technology products.
• Services as a project manager and/or fulfills other project roles as required for designated projects
• Works with business partners, IT personnel and vendors to identify, prioritize and resolve fit/gap issues between current and future software systems and technology solutions
• Attends and participates in end-user training sessions for new software systems or other technology solutions
• Works with I.T. personnel to obtain status for open requests from respective business partners.
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

MINIMUM JOB REQUIREMENTS:

• Bachelor’s Degree in computer science, information systems or related field preferred. High School/GED and 4 years of relevant professional experience in addition to 8 years required experience may be substituted for the Bachelor’s Degree.
• 8 years Information Technology experience with at least 4 years technical experience in the deployment and/or support of infrastructure hardware and software. 5 years’ experience in leading and managing a technical team.
• Experience in programming network hardware, and project deployment.
• Strong project, research and team-based skills.
• Thorough knowledge of integration methodologies and evaluating system performance.
• Proficient skill in translating highly complex concepts for peers and customers.
• Advanced problem-solving ability.
• Experience in managing daily interactions with service providers and third-party vendors.
• Experience in evaluating, designing and maintaining existing and future network solutions such as WAN, LAN and Wi-Fi.
• Experience with configuring network monitoring and management systems. Enterprise Networking.
• Extensive experience with switching/routing, wireless, SD-WAN.
• Solid understanding of networking equipment such as Cisco, Juniper, HP/Aruba. Cisco experience is preferred ; AV Design and Implementation: Technical understanding of AV technologies, Video Conferencing and Live Streaming. Solid understanding of AV technologies such as Crestron; Telephony and Unified Communications: Experience with Cisco Webex, Avaya, Ring Central, and Microsoft Teams; Experience with Call Center Solutions. Cisco Unified Contact Center Express (UCCX) is preferred.
• Network Certifications, Security Certifications preferred.

STARTING SALARY RANGE: $63.68 - $79.60 hourly based on qualifications

CLOSING DATE: Upon filling position

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification.

For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply

Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.