What are the responsibilities and job description for the Information Technology Infrastructure Manager position at Confidential?
Position Overview
We are seeking an experienced IT Manager to lead and evolve our technology strategy across a global, multi-office organization. This role will oversee IT operations, infrastructure, and security while ensuring seamless end-user support and the successful delivery of technology projects. The ideal candidate will have hands-on JD Edwards experience, strong leadership abilities, and a proven track record of managing IT in a complex, international environment.
Key Responsibilities
Technology Leadership & Project Management
- Lead IT projects that align with business objectives and drive operational efficiency.
- Explore and evaluate innovative technologies, including Generative AI, to optimize business processes and improve productivity.
- Serve as the primary IT point of contact, providing regular updates and strategic recommendations to leadership.
Infrastructure & Security Management
- Oversee IT infrastructure including networks, hardware, software, and enterprise systems to ensure reliability and scalability.
- Manage network security protocols and oversee disaster recovery planning and execution.
- Ensure compliance with SOX requirements for IT activities.
End-User Support & Operations
- Manage help desk operations and deliver effective end-user support for critical business systems.
- Drive improvements in incident resolution and service response times.
- Coordinate IT procurement, asset management, policies, and documentation to maintain standards across global offices.
Global & JD Edwards Expertise
- Leverage JD Edwards experience to support and optimize enterprise resource planning (ERP) functions.
- Collaborate across multiple regions and offices, ensuring consistent IT practices and seamless technology integration across the organization.
Qualifications
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience:
- Proven track record managing IT operations and leading IT teams in a global or multi-office environment.
- Hands-on experience with JD Edwards ERP systems.
- Extensive experience in IT infrastructure management, including networks, hardware, software, and security.
- Demonstrated success managing help desk operations and resolving complex end-user issues.
- IT procurement and purchasing experience.
- Strong understanding of SOX compliance for IT functions.
Salary : $130,000 - $145,000
