Front Desk Receptionist/ Member Events Assistant

We are seeking a dynamic and customer-focused individual to join our prestigious country club team as a Front Desk Receptionist and Member Events Assistant. As the first point of contact for our members and guests, you will play a vital role in delivering exceptional service and promoting a welcoming atmosphere at our club. Additionally, you will assist in the planning, coordination, and marketing of member events to ensure unforgettable experiences for our members. This position follows a set schedule from Tuesday to Friday, with working hours from 8:30 am to 5:00 pm.

Responsibilities:

1. Front Desk Reception:

• Greet members and guests with a warm and friendly demeanor, providing a professional and courteous image for the club.
• Handle incoming calls and direct them to the appropriate departments or individuals.
• Provide information and assistance to members and guests regarding club facilities, services, and events.
• Coordinate/confirm reservations for various events or club activities, including dining, sports facilities, and social events.
• Create directional signage for guests for upcoming catered events

2. Member Events Marketing:

• Collaborate with the events and marketing team to plan, organize, and execute engaging member events throughout the year.
• Assist in creating promotional materials such as flyers, posters, emails, and social media posts to market upcoming events effectively.
• Utilize various communication channels to disseminate information about events to club members, ensuring high attendance and participation.
• Maintain the club's events calendar online, ensuring it is up-to-date and accessible to all members.
• Help maintain clubhouse lobby’s appearance, as well as assist decorating for events to create an appealing and welcoming environment.
• Attend events to provide on-site support, address member inquiries, and ensure the events run smoothly.

3. Member Relations:

• Build positive relationships with club members by being attentive to their needs and preferences.
• Actively listen to member feedback and suggestions, forwarding them to the appropriate departments for consideration.
• Demonstrate a proactive approach to address member concerns promptly and professionally.

4. Administrative Support:

• Assist with general administrative tasks, including filing, data entry, and managing membership records.
• Coordinate with other departments to ensure seamless communication and cooperation.

Qualifications and Requirements:

• High school diploma or equivalent; additional education in hospitality, marketing, or related fields is a plus.
• Proven experience in customer service and front desk operations is desirable.
• Strong communication and interpersonal skills with an ability to interact effectively with members, guests, and team members.
• Proficient in using computer software, including Microsoft Office Suite and basic graphic design tools such as Canva.
• Knowledge of social media platforms and digital marketing strategies is an advantage.
• Highly organized, detail-oriented, and able to multitask effectively.
• Ability to work flexible hours, including evenings and weekends, to accommodate event schedules.
• Passion for delivering exceptional customer experiences and contributing to a vibrant club community.

If you are an enthusiastic individual with a passion for customer service and event marketing, and you thrive in a fast-paced, social environment, we invite you to apply for this exciting opportunity. Join our country club team and play a key role in creating unforgettable moments for our esteemed members and guests.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $18