Product Sales Specialist

Forms Surfaces is a leading designer and manufacturer of architectural and site products used in high-profile commercial and public projects around the world. With approximately 600 employees both local and international, our team of talented professionals and craftsmen spans numerous disciplines. We are currently seeking an individual with a background in inside sales to join our team.

The Product Sales Specialist is part of our Project Sales Team. The PSS collaborates with and supports our direct outside sales force. They are charged with managing the Customer Experience and order fulfilment from time of order placement, through post-supply requirements. The PSS interfaces with all major departments within the company from sales to shipping and will need to understand exceptional customer service, manufacturing, technical shop drawings, shipping, contracts and accounting. Our customer base is typically within the construction trade, Subcontractors and/or end users. Knowledge of construction documents is desired. In essence, the inside sales coordinator acts as a vital link between the sales team, customers, and other departments, ensuring a smooth and efficient sales process

Responsibilities:

• Establish direct and consistent rapport with our field sales team to ensure consistent sales strategy is maintained throughout the project lifecycle
• Provide exceptional customer service and communicate consistently with customers, and clients
• Develop comprehensive understanding of project scope, including timelines, material availability, shop capabilities and project specific considerations
• Ensure contract documents are in place and align with Forms Surfaces Terms and Conditions
• Obtain necessary confirming criteria (deposit payments, submittal approvals, field dimensions, etc.)
• Consistently update information in our operating systems (Q or M2M), to assist with tracking sales order progress and to assist purchasing, accounting and production functions
• Confirm accurate pricing and sales tax for every order
• Manage the submittal process, ensuring samples and shop drawings are supplied timely to obtain approvals aligned with project schedules
• Manage changes in scope, supplying input relative to feasibility, pricing and timing considerations
• Keep field sales team informed of order progress, scope changes, customer issues, and potential delays
• Restructure the sales order for release to align with phasing as needed
• Release orders for production and schedule follow-up meetings as needed with engineering, production, field sales team, or customers as needed to discuss expediate requests, material constraints, etc.
• Communicate known or anticipated schedule impacts related to manufacturing lead times
• Confirm shipping and logistical aspects of orders
• Supply closeout documents, warranty, installation instructions, etc.
• Coordinate response and resolution to any post-supply issues or claims, including warranty or freight damage claims
• Assist with training and mentoring newer team members

The ideal candidate is outgoing, motivated, and organized with excellent verbal and written communication skills. PSSs must be able to effectively manage competing priorities in a fast-paced environment. The ability to learn and understand workflow processes and technical aspects of our varied product lines is critical in this position. Other required skills include excellent listening and problem-solving skills and the ability to work effectively in a team setting. A college degree is preferred, related prior experience or Project Management certification will also be considered.

Forms Surfaces offers a competitive starting salary, excellent benefits including Health / Dental / Vision, 401K with progressive match, paid vacation and paid holidays, and a positive, productive working environment. Forms Surfaces is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To learn more about who we are and what we do, visit our website at forms-surfaces.com