Head of Services, Robotics - North America

Forge Search is partnering with a global industrial technology company to recruit a Head of Services, Robotics – North America. This senior leadership role will oversee regional technical services, application engineering, service sales, and after-sales operations while driving operational excellence, customer satisfaction, and profitable growth.

The ideal candidate will bring a strong combination of technical expertise, commercial leadership, and operational management experience. This individual will lead a multifunctional team, strengthen customer relationships, expand service revenue opportunities, and align regional service strategies with broader business objectives.

Key Responsibilities

• Lead and develop regional teams across application engineering, technical support, service sales, and after-sales operations.
• Develop and execute service strategies that support revenue growth, profitability, customer retention, and operational excellence.
• Identify opportunities to expand aftermarket services, service agreements, and recurring revenue streams.
• Establish performance metrics, sales targets, and operational processes that drive accountability and continuous improvement.
• Oversee field service operations, resource utilization, spare parts management, and service delivery to improve efficiency and customer satisfaction.
• Partner with Sales, Engineering, and Operations teams to develop technical solutions that align with customer needs and business objectives.
• Guide application engineering and pre-sales activities, including technical proposals, feasibility assessments, and product demonstrations.
• Strengthen customer relationships, resolve service challenges, and identify opportunities for additional business.
• Monitor market trends, competitor activities, and customer needs to support service development and regional growth.
• Build and mentor a high-performing leadership team while promoting a culture of collaboration, accountability, safety, and continuous improvement.

Qualifications

• Bachelor's degree in Engineering, Management, or a related technical discipline; advanced degree preferred.
• 10 years of leadership experience in technical services, application engineering, technical support, or technical sales environments.
• Proven ability to develop and execute successful technical, service, and commercial strategies.
• Strong leadership, team development, coaching, and cross-functional collaboration skills.
• Strong analytical, negotiation, communication, and customer relationship management capabilities.
• Demonstrated ability to solve complex business, operational, and customer challenges through strategic and data-driven decision-making.
• Fluency in English; additional languages are advantageous.
• Expert knowledge of service business operations and application engineering best practices.

This is an opportunity for an experienced leader who enjoys combining technical expertise with commercial strategy, developing strong teams, and building lasting customer relationships within a global organization.

For immediate and confidential consideration, please apply below. This position is based in Upstate, South Carolina, with a flexible hybrid schedule available following an initial training period. Domestic and international travel of approximately 20% is expected.