What are the responsibilities and job description for the Front Desk Agent position at Forge Hospitality LLC?
Position Overview
Forge Hospitality is seeking a professional and guest-focused Front Desk Agent to join the team at our Holiday Inn Morgantown team. This role is responsible for providing outstanding customer service, handling guest check-ins and check-outs, and supporting daily front office operations.
Key Responsibilities
- Greet guests in a friendly and professional manner upon arrival and departure.
- Process guest checkins and checkouts accurately and efficiently.
- Handle reservations, room assignments, and payment transactions.
- Respond to guest questions, requests, and concerns promptly and professionally.
- Resolve guest issues and escalate concerns as appropriate.
- Maintain accurate guest records and follow cash handling procedures.
- Communicate effectively with housekeeping, maintenance, and management teams.
- Follow IHG brand standards, policies, and safety procedures.
Qualifications
- Previous customer service or hotel front desk experience preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm in a fastpaced environment.
- Basic computer skills; PMS experience preferred (Opera system a plus).
- Professional appearance and positive attitude.
- Dependable and punctual.
- Flexible availability, including evenings, weekends, and holidays.
Why Join Forge Hospitality?
At Forge Hospitality, you’ll find more than a career — you’ll discover a place where your ideas are valued, your growth is supported, and your impact is felt across every property we manage.
- Be part of a company where values aren’t just words — they shape everything we do.
- Opportunity to play a key role in the financial integrity of a growing hospitality portfolio.
- Competitive compensation package with performance incentives.
- Comprehensive benefits, including health, 401K retirement, and travel discount perks.
About Forge Hospitality LLC
Forge Hospitality is a dynamic hospitality management company dedicated to creating memorable guest experiences and delivering operational excellence. We pride ourselves on innovation, service, and a culture that values collaboration and results.