Barista and Customer Service - Forge Baking Company, Diesel Cafe, Bloc

General Expectations:

A Front Of House Staff worker performs the following tasks to ensure they work effectively and efficiently during their shift. They must prepare various food and drink products, maintain clean and sanitized work areas, bring a positive attitude to work every day, and follow company policies. Additionally, they are expected to prioritize customer service and follow directions from Shift Runners.

Hours:

• Full Time: 30 hours or more a week
• Part Time: 24 hours or more a week, availability for 8 hour shifts required
• Flexibility with their schedule
• Weekend availability required

Schedule/scheduling:

• Responsible for following company policies in regards to lateness, clock ins/outs, and shift switches
• Proactive in requesting time off with minimum of 3 weeks advance notice in accordance with company policies
• Proactive in communicating errors in clock ins/outs in a timely manner

Training:

• Present, engaged, and participatory in training and focused on developing skills
• Receptive to positive and constructive feedback
• Work with fellow team members to develop a solid team.

Customer Service/Hospitality:

• Prioritizing customers above everything else and making sure to set an example for excellent customer service
• Must be knowledgeable about food-related offerings and store promotions
• Provides excellent customer service through positive attitude, proactive communication, and connecting with customers

Communication with Shift Runners:

• Ability to communicate to shift runners about questions, issues, problems, and concerns that may arise
• Receives delegation and direction in a variety of work tasks on the floor
• Makes sure to contribute to the shift in positive ways

Cleanliness/sanitation:

• Cleanliness and tidiness to be maintained in all areas of the store, especially in service and dining areas
• Follows all health and safety standards, and maintains workplace cleanliness throughout shift

Food and drink presentation/Quality:

• Food preparation duties including preparing sandwiches and salads to order for customers, labeling and packing up orders, making and serving beverages, and working in an organized and efficient manner
• High quality in presentation of all products
• Complies with all health and safety standards

Other requirements

• Receptive to feedback from Shift Runners, management, and co-workers
• Positive, upbeat attitude behind the counter
• Belief in mission statement and core values and ability to model and uphold them.
• Abide by company’s policies and procedures along with safety and health code guidelines in accordance with state and city food safety regulations.
• Maintains proper attendance and punctuality

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Vision insurance

Restaurant type:

• Bakery
• Coffee shop

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

COVID-19 considerations:
All staff members must wear masks while clocked in.

Ability to commute/relocate:

• Somerville, MA 02143: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you applying for a Full Time (30 hours /week) or Part Time (24 hours /week) position?

Experience:

• Coffee experience: 1 year (Preferred)
• Food safety: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• POS: 1 year (Preferred)
• Barista experience: 1 year (Preferred)

Work Location: In person

Salary : $20 - $22