What are the responsibilities and job description for the IT Support Specialist position at Fontainebleau Development?
IT Support Specialist – Office Position Azure | Microsoft 365 | Networking | Development
About The Role
We are looking for a skilled and motivated IT Support Specialist to join our team in an office-based position. The ideal candidate will provide technical support across our infrastructure, with hands-on experience in Azure cloud services, Microsoft 365, and a solid foundation in networking. This role is central to maintaining the reliability, performance, and security of our IT environment.
Key Responsibilities
About The Role
We are looking for a skilled and motivated IT Support Specialist to join our team in an office-based position. The ideal candidate will provide technical support across our infrastructure, with hands-on experience in Azure cloud services, Microsoft 365, and a solid foundation in networking. This role is central to maintaining the reliability, performance, and security of our IT environment.
Key Responsibilities
- Provide day-to-day IT support to office staff, troubleshooting hardware, software, and connectivity issues
- Administer and support Microsoft Azure environments, including virtual machines, storage, and cloud-based services
- Manage and support the Microsoft 365 platform, including Exchange Online, Teams, SharePoint, and OneDrive
- Monitor, maintain, and troubleshoot network infrastructure including switches, routers, firewalls, and VPNs
- Assist in the configuration and deployment of new devices, accounts, and cloud resources
- Document IT procedures, configurations, and incident resolutions
- Collaborate with internal teams to support ongoing IT projects and initiatives
- Contribute to basic scripting or automation tasks to improve operational efficiency
- Proven experience in IT support within an office environment
- Hands-on experience with Microsoft Azure administration (virtual machines, Azure AD, resource management)
- Proficiency with the Microsoft 365 platform (Exchange, Teams, SharePoint, Intune, etc.)
- Networking — Level 3 (Intermediate): Solid understanding of TCP/IP, DNS, DHCP, VLANs, VPNs, firewall rules, and network troubleshooting. Able to independently resolve networking issues and assist with infrastructure configuration
- Development — Level 2 (Basic-Intermediate): Familiarity with scripting or automation (e.g., PowerShell, Python, or Bash). Able to read, modify, and write basic scripts to support IT tasks
- Strong analytical and problem-solving skills
- Excellent communication skills and a customer-service mindset