What are the responsibilities and job description for the IT Client Support Specialist position at International Schools Partnership Limited?
Job Description
Alexander Montessori School seeks a dynamic, creative, and collaborative Computer Instructor to join our faculty. Our educators are committed to providing an engaging academic program in a nurturing and supportive environment, where students are inspired to think critically, explore creatively, and grow academically, socially, and emotionally.
Summary
Responsible for the installation, configuration, and support of all computers networked devices used at Fairmont Schools. Interact daily with end-users and team members to identify system problems and resolve them at a high level of customer service.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Makes recommendations on performance tuning and configurations to increase user efficiency and system reliability. Serves as the primary consulting resource for the campus community. Responds to and resolves any Level 3 problems. Escalates to ISP’s Regional IT team as needed. Works with the Regional IT team to help set policies for the functioning and security of the campus. Publicizes and enforces these policies. Maintains and manages Microsoft Entra ID user accounts and computers by campus. Creates and maintains group policies to automate our systems. Works with the Regional IT team on special backend projects. Coordinates, manages, and expedites all site projects and installations. Trains/assists staff and students on new technology, network access and software. Works continually with the end-users on the phone and in person in configuring their systems to increase system reliability and user effectiveness. Documents system configurations and is proactive in finding potential problems. Confers with other technicians and vendor technical support in resolving problems. Troubleshoot various workstations, printers or network-related problems. Manages and maintains our mobile management device system. Ensures that all devices are patched and up to date according to ISP’s standards. Responsible for assembly, configuration, and placement of incoming hardware. Updates and processes work orders utilizing ISP’s Service Desk platform. Installs, maintains, and resolves specialized hardware and software used in education
This is primarily an office/sedentary position. The position may require some degree of intermittent bending, stooping, reaching and stretching. The job may also require lifting and carrying up to 25 lbs. Must be able to provide a clean DMV record. May require traveling between campuses.
Benefits
We offer a benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
E-VERIFY PARTICIPATION
ISP U.S. participates in E-Verify and will provide the Federal Government with your form I-9 information to confirm that you are authorized to work in the U.S.
Florida Background Check Process with Clearinghouse: The Florida Care Provider Background Screening Clearinghouse (Clearinghouse) is a system for background screening results of individuals required by law to undergo screening for employment in positions that provide services to vulnerable populations, as mandated by section 435.12, Florida Statutes. All background checks are conducted via the Florida Care Provider Background Screening Clearinghouse. More details can be found via https://info.flclearinghouse.com/
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding
and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
Alexander Montessori School seeks a dynamic, creative, and collaborative Computer Instructor to join our faculty. Our educators are committed to providing an engaging academic program in a nurturing and supportive environment, where students are inspired to think critically, explore creatively, and grow academically, socially, and emotionally.
Summary
Responsible for the installation, configuration, and support of all computers networked devices used at Fairmont Schools. Interact daily with end-users and team members to identify system problems and resolve them at a high level of customer service.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
- Two-year degree from college or technical school and four to six years related experience.
- Must be self-motivated and able to work with minimal supervision.
- Possess excellent customer service and people skills.
- Understanding of networking principles, computer devices, and telecommunications.
- Extensive knowledge of PC hardware, Microsoft Windows desktop and server operating systems, iPad iOS and Mac OS X.
- Working knowledge of an MDM system i.e. Mosyle, JAMF or other solution.
- Familiarity with Active Directory; account and group creation.
- Strong working knowledge of setting group policies.
- Understanding of DNS, DHCP and commands/utilities such as ping, tracert, nslookup.
- Communicates effectively, gets along with co-workers and management. Deals with others effectively and professionally under pressure.
- Possesses project management qualities.
- Strong communication skills
- Work well under pressure
- Effective team player and leader.
- Microsoft Certified Solutions Expert (MCSE), Certification preferred
- Microsoft Certified Professional (MCP), Certification preferred
- Comp TIA A Certification preferred.
Makes recommendations on performance tuning and configurations to increase user efficiency and system reliability. Serves as the primary consulting resource for the campus community. Responds to and resolves any Level 3 problems. Escalates to ISP’s Regional IT team as needed. Works with the Regional IT team to help set policies for the functioning and security of the campus. Publicizes and enforces these policies. Maintains and manages Microsoft Entra ID user accounts and computers by campus. Creates and maintains group policies to automate our systems. Works with the Regional IT team on special backend projects. Coordinates, manages, and expedites all site projects and installations. Trains/assists staff and students on new technology, network access and software. Works continually with the end-users on the phone and in person in configuring their systems to increase system reliability and user effectiveness. Documents system configurations and is proactive in finding potential problems. Confers with other technicians and vendor technical support in resolving problems. Troubleshoot various workstations, printers or network-related problems. Manages and maintains our mobile management device system. Ensures that all devices are patched and up to date according to ISP’s standards. Responsible for assembly, configuration, and placement of incoming hardware. Updates and processes work orders utilizing ISP’s Service Desk platform. Installs, maintains, and resolves specialized hardware and software used in education
This is primarily an office/sedentary position. The position may require some degree of intermittent bending, stooping, reaching and stretching. The job may also require lifting and carrying up to 25 lbs. Must be able to provide a clean DMV record. May require traveling between campuses.
Benefits
We offer a benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.
E-VERIFY PARTICIPATION
ISP U.S. participates in E-Verify and will provide the Federal Government with your form I-9 information to confirm that you are authorized to work in the U.S.
Florida Background Check Process with Clearinghouse: The Florida Care Provider Background Screening Clearinghouse (Clearinghouse) is a system for background screening results of individuals required by law to undergo screening for employment in positions that provide services to vulnerable populations, as mandated by section 435.12, Florida Statutes. All background checks are conducted via the Florida Care Provider Background Screening Clearinghouse. More details can be found via https://info.flclearinghouse.com/
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding
and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.