What are the responsibilities and job description for the Manager Inside Sales position at Follett Content Solutions?
Description
Manager Inside SalesJob Description
Follett Content Solutions has been a trusted partner for educators since 1873! We support our educators that touch more than 45 million students worldwide. Follett Content Solutions helps build a diverse collection of print and digital resources to support every student. We are currently hiring for an Inside Sales Manager. This position is a full-time exempt position located in McHenry, IL. The pay range for this position is $70,000 - $75,000 per year and commissions. We offer a hybrid work schedule with 3 days in the office (Monday, Tuesday & Thursday) and 2 remote days (Wednesday & Friday). We will consider remote for the right candidate. We offer an array of benefits, to see those benefits click here
Any pay range disclosed is based upon a combination of neutral factors such as required qualifications, experience, education, skill, training, certifications, seniority, etc. Follett Content Solutions reserves the right to provide any successful candidate a salary at the most appropriate level set as a result of such candidate’ qualifications, experience, education, skill, training, certifications or seniority.
Position Overview
The Inside Sales Manager is responsible for achieving assigned regional revenue goals and managing the day-to-day activities of the Inside Sales department. This role serves as a key communication link between Sales Leadership and the Inside Sales team, ensuring alignment on strategy and execution. Responsibilities include developing the skills and knowledge of Inside Sales Representatives/Consultants (ISC/ISR), monitoring and reporting sales metrics, and overseeing the sales administrative process.
The Inside Sales Manager will drive the execution of sales strategies and protocols, including customer engagement standards and inside sales best practices. A critical focus of this position is selling educational materials into K–12 schools for both classroom and library use, as well as selling materials into public libraries. This role will model effective inside selling techniques and foster collaborative sales approaches to maximize growth and customer satisfaction.
Key Responsibilities
PLANNING AND EXECUTION: FCS Inside Sales Managers will be held accountable for achievement of their regional and Company targets.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law. As an Equal Opportunity Employer, we are committed to providing reasonable accommodations to job applicants with disabilities. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email or phone.
Requirements
Requirements:
$70,000- $75,000
Manager Inside SalesJob Description
Follett Content Solutions has been a trusted partner for educators since 1873! We support our educators that touch more than 45 million students worldwide. Follett Content Solutions helps build a diverse collection of print and digital resources to support every student. We are currently hiring for an Inside Sales Manager. This position is a full-time exempt position located in McHenry, IL. The pay range for this position is $70,000 - $75,000 per year and commissions. We offer a hybrid work schedule with 3 days in the office (Monday, Tuesday & Thursday) and 2 remote days (Wednesday & Friday). We will consider remote for the right candidate. We offer an array of benefits, to see those benefits click here
Any pay range disclosed is based upon a combination of neutral factors such as required qualifications, experience, education, skill, training, certifications, seniority, etc. Follett Content Solutions reserves the right to provide any successful candidate a salary at the most appropriate level set as a result of such candidate’ qualifications, experience, education, skill, training, certifications or seniority.
Position Overview
The Inside Sales Manager is responsible for achieving assigned regional revenue goals and managing the day-to-day activities of the Inside Sales department. This role serves as a key communication link between Sales Leadership and the Inside Sales team, ensuring alignment on strategy and execution. Responsibilities include developing the skills and knowledge of Inside Sales Representatives/Consultants (ISC/ISR), monitoring and reporting sales metrics, and overseeing the sales administrative process.
The Inside Sales Manager will drive the execution of sales strategies and protocols, including customer engagement standards and inside sales best practices. A critical focus of this position is selling educational materials into K–12 schools for both classroom and library use, as well as selling materials into public libraries. This role will model effective inside selling techniques and foster collaborative sales approaches to maximize growth and customer satisfaction.
Key Responsibilities
PLANNING AND EXECUTION: FCS Inside Sales Managers will be held accountable for achievement of their regional and Company targets.
- Provide effective leadership/coaching to sales staff to drive revenue growth
- Manage region expenses within approved budget to improve profitability and reinforce sales productivity in collaboration with Sales Operations
- Assist with territory creation and communication regarding assignments and changes throughout the year
- Ensure staff has created plans and partnerships with other functional areas to achieve goals
- Work with FCS Sales Operations and Marketing departments to develop lists of prospects/expansion opportunities for ISCs based on new and existing company initiatives. Use demographics and most-likely-to-buy trends as well as best practices
- Establish and execute sales processes that support and enforce ISCs creating, managing and maintaining territory pipeline sufficient to achieve monthly targets
- Build and present monthly regional forecast package reflecting roll up of all ISCs within the region
- Monitor daily, monthly and quarterly reports with ISCs to ensure their performance meets expectations. Build region action plans in accordance
- Handle all customer escalations that may arise when appropriate, such as key customer facing conversations and/or presentations
- Understands market environment (i.e. Regulatory, funding, competition) and actively monitors change within the industry
- Monitor team to assure consistent/quality product and service presentations/demonstrations
- Meet with each ISC regularly for scheduled coaching, monitoring/review and forecasting
- Understand current products/services across FCS and coach staff on all. Ensure ISCs have the ability and tools to research accounts and conduct pre-call preparation
- Ensure all ISCs understand how to identify and use internal resources to help them achieve sales targets
- Communicate with Sales Operations and Training staff as to sales needs, reinforcement activities and sales tools to achieve campaign and revenue targets Develop and administer call monitoring plan with every ISC. Provide coaching/training/mentoring experience necessary to assure each ISC has the knowledge/tools/resources required to succeed
- Monitor ISC performance and behavior to develop and execute supportive Professional Development Plans (PDP) and Performance Improvement Plans (PIP) in coordination with FCS Human Resource partners
- Conduct regular team meetings reinforcing the FCS purpose, mission and Value Proposition effectively across all direct reports
- Supervise team in accordance with company policies/procedures; conduct performance reviews; work with Human Resources on performance issues and staffing needs
- Track hourly timecards, vacation requests and adherence to state and local meal and work laws
- Evaluate and improve Inside Sales and sales administrative processes working with other departments as needed
- Ensure all internal systems are used in accordance with company policy
- Participate in CRM system enhancements including troubleshooting and testing as needed
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law. As an Equal Opportunity Employer, we are committed to providing reasonable accommodations to job applicants with disabilities. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email or phone.
- Email: Send request to fcshr@follettcontent.com
- Phone: Request assistance by calling 800.773.7010 x45130
Requirements
Requirements:
- 5-7 years of relevant experience
- Bachelors Degree of Equivalent
- Knowledge of the educational resources market, tiered sales strategies expertise, and leadership qualities will be essential. Minimum of 5 yrs experience in PK-12 or Public Library marketplace is preferred
- Advanced Office Computer Skills
- Inside Sales Manager is expected to work the hours necessary to complete their assigned workload. This may include evenings and weekends when necessary.
$70,000- $75,000
Salary : $70,000 - $75,000