What are the responsibilities and job description for the HECM HKP QLT AS INSPECTOR position at Folio Association Management?
- Perform final, detailed inspections of every unit after HUS cleaning is complete using a standardized digital checklist (Hosteeva)
- Inspect all areas including living spaces, bedrooms, kitchens (appliances, cabinets), bathrooms, balconies, and closets for cleanliness, spotlessness, and order
- Verify all amenities are fully stocked and aligned with DOMUS brand standards (e.g., coffee kits, toiletries, linens)
- Identify and document maintenance issues, damage, or missing items; create immediate work orders for the engineering team
- Officially update unit status from “Cleaned” to “Inspected & Verified – Guest Ready” in the PMS; no unit released without QA sign-off
- Audit third-party Housekeeping Service (HUS) performance against SLA
- Provide immediate, constructive feedback and retraining to HUS supervisors for any deficiencies
- Document recurring quality issues and participate in weekly performance reviews with HUS management and operations leadership
- Oversee daily linen and towel replacement program to ensure effectiveness and hygiene
- Supervise systematic rotation of linen stock to ensure even wear and tear
- Conduct weekly audits of linen closet par levels and coordinate with laundry vendor to prevent shortages
- Inspect laundered items and reject any stained, frayed, or damaged linens and towels
- Generate daily QA reports outlining units inspected, pass/fail rates, common defects, and HUS performance metrics
- Maintain clear, professional, and timely communication with Front Desk/Guest Services regarding room status and delays
- Escalate critical issues impacting guest arrivals to the Director of Operations immediately
- Uphold and enforce all DOMUS brand standards, safety protocols, and loss prevention policies
- Ensure compliance with all local health and safety regulations
Qualifications & Skills
- Experience: Minimum of 2-3 years in housekeeping inspection, executive housekeeping, or rooms management in a hotel or premium short-term rental setting.
- Skills: o Extreme Attention to Detail: Ability to spot minute details that others may miss.
o High Standards: Uncompromising commitment to quality.
o Proficiency with Technology: Comfort using PMS, inspection apps, and communication tools (Hosteeva, WhatsApp).
o Leadership & Communication: Ability to provide firm, fair feedback to vendor staff and collaborate with internal teams.
o Time Management: Ability to efficiently inspect multiple units under time pressure, especially during high-occupancy turnover days.