What are the responsibilities and job description for the Ambassador (part time, overnight) position at Folio Association Management?
Summary:
The Ambassador is responsible for leading daily lobby operations to ensure a seamless, welcoming, and high-quality guest experience in a condo-hotel hybrid environment. This role requires operational leadership, hands-on guest interaction, proactive problem-solving, and mentoring other team members to deliver exceptional service.
Job Duties:
- Make every interaction a positive experience for guests and team members.
- Act as the primary point of contact for complex guest or resident inquiries and service
- requests.
- Anticipate guest needs and proactively address potential service issues.
- Model exemplary hospitality behaviors, setting the standard for the Hotel team.
- Collaborate with housekeeping, restaurant, engineering, security, valet, and otherdepartments to resolve guest-impacting issues efficiently.
- Maintain consistent follow-up on guest concerns to ensure satisfaction.
- Maintain accurate records of incidents, work orders, and guest feedback.
- Ensure lobby and public areas are organized, safe, and presentable at all times.
- Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency.
- Support cross-departmental
- Maintain a polished appearance and friendly and professional demeanor at all times.
- Convey a consistently upbeat, welcoming, and genuine attitude.
- Uphold confidentiality regarding guest, resident, and company information
Qualifications
- High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must!
- Strong interpersonal, communication, and problem-solving skills.
- Ability to handle guest complaints and escalations diplomatically.
- Tech-savvy: familiarity with property management systems, work order platforms, and communication tools.
- Flexible schedule, including weekends, holidays, and varied shifts.
- Minimum 3 years of experience in hospitality, front desk, or guest relations preferred.
- Bilingual (English/Spanish) preferred.
- Genuine, thoughtful, and attentive care toward guests, residents, and team members.
- Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism.
- Strong teamwork orientation with the ability to inspire, motivate, and mentor staff.