HECM AMBASSADOR

Summary:

The Ambassador is responsible for leading daily lobby operations to ensure a seamless, welcoming, and high-quality guest experience in a condo-hotel hybrid environment. This role requires operational leadership, hands-on guest interaction, proactive problem-solving, and mentoring other team members to deliver exceptional service.

Job Duties:

• Make every interaction a positive experience for guests and team members.
•  Act as the primary point of contact for complex guest or resident inquiries and service
• requests.
• Anticipate guest needs and proactively address potential service issues.
• Model exemplary hospitality behaviors, setting the standard for the Hotel team.
• Collaborate with housekeeping, restaurant, engineering, security, valet, and otherdepartments to resolve guest-impacting issues efficiently.
• Maintain consistent follow-up on guest concerns to ensure satisfaction.
• Maintain accurate records of incidents, work orders, and guest feedback.
• Ensure lobby and public areas are organized, safe, and presentable at all times.
• Assist in developing, updating, and implementing standard operating procedures (SOPs) to enhance operational efficiency.
• Support cross-departmental
• Maintain a polished appearance and friendly and professional demeanor at all times.
• Convey a consistently upbeat, welcoming, and genuine attitude.
• Uphold confidentiality regarding guest, resident, and company information

Qualifications

• High-energy, proactive self-starter who demonstrates enthusiasm and a positive attitude in all interactions. Constant welcoming smiles a must!
• Strong interpersonal, communication, and problem-solving skills.
• Ability to handle guest complaints and escalations diplomatically.
• Tech-savvy: familiarity with property management systems, work order platforms, and communication tools.
• Flexible schedule, including weekends, holidays, and varied shifts.
• Minimum 3 years of experience in hospitality, front desk, or guest relations preferred.
• Bilingual (English/Spanish) preferred.
• Genuine, thoughtful, and attentive care toward guests, residents, and team members.
• Ability to anticipate needs, act independently, and provide solutions while maintaining professionalism.
• Strong teamwork orientation with the ability to inspire, motivate, and mentor staff.