Donor Services Associate

MEETING SACRIFICE WITH HOPE SINCE 2007.

It began with Lt Col Dan Rooney’s flight home from his second tour of duty in Iraq. An F-16 fighter pilot in the Oklahoma Air National Guard, he became painfully aware of the realities families face when a loved one in uniform is fallen or disabled.

As his flight landed, the pilot announced they carried the remains of Corporal Brock Bucklin on board. Lt Col Rooney watched as Corporal Bucklin’s twin brother walked somberly alongside the flag-covered casket to meet his family on the tarmac. Among them was the deceased Corporal’s young son, Jacob.

Since that night, Lt Col Rooney has committed his life to rallying patriotic Americans and meeting sacrifice with hope through the Folds of Honor. Since 2007, we’ve provided life-changing scholarships to the spouses and children of America’s fallen or disabled military. And now, our mission expands to the families of America’s first responders. On our watch, those who protect our freedoms and our families will know they are not forgotten.

Through education we meet sacrifice with hope. Each scholarship is a commitment to the families of those who bravely serve and protect our country and communities.

Folds of Honor Foundation

TITLE: Donor Services Associate

FLSA: Nonexempt

REPORTS TO: Director of Finance & Donor Services 

TRAVEL REQUIREMENTS: None

JOB FAMILY: Finance

FUNCTION: Donor Services

LOCATION: FOH HQ (Owasso, OK)

PRIMARY JOB FUNCTION:

Supports the Folds of Honor by entering, processing, and recording donations from individuals, corporations, foundations, and organizations in addition to maintaining constituent information.  This position performs a variety of duties associated with highly confidential gift processing functions, data integrity, and event registration management.

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

1. Maintain confidentiality of donor records, which includes personal and demographic information in addition to giving history.
2. Work with donors, partners, and staff to troubleshoot and resolve any issues.
3. Daily processing of donations (online giving, recurring gifts, payroll deductions, matching gifts, etc.).
4. Analyze donations to determine funds, campaigns, and appeals are allocated to the appropriate account.
5. Evaluate, sort, and total all gifts to create batches, coordinate deposits, and generate reports.
6. Ensure all donations are properly classified by type (i.e. restricted/unrestricted).
7. Produce gift receipts and individualize acknowledgement letters.
8. Add new constituent records to the database as needed, analyze information, and populate all appropriate data fields where information is available.
9. Compile, sort, and verify the accuracy of data before it is entered and review for any discrepancies.
10. Prepare a variety detailed reporting in all systems to fulfill donor requests.
11. Manage all aspects of matching gift program.
12. Perform other duties as assigned.

SELECTION CRITERIA:

High school diploma required and 2-3 years of work experience processing data; PLUS the following job-related experience:

1. Proficient in Microsoft Suite specifically Excel.
2. Knowledge working in various systems: Donor Management Software, Enterprise Resource Planning (ERP), and/or Customer Relationship Management (CRM); Blackbaud is a plus.
3. Demonstrated problem solving skills with the ability to take initiative, prioritize tasks, investigate issues, and recommend possible solutions.
4. Experienced in exercising discretion and working with confidential information.
5. Strong interpersonal skills with the flexibility to work as part of a team or independently to meet goals in a fast-paces, deadline-drive environment.
6. Knowledge processing and working with data is required; business administration background is a plus.

PHYSICAL REQUIREMENTS:

1. Mobility to travel in and around office surroundings.

COMMUNICATION REQUIREMENTS:

1. Ability to read and comprehend simple instructions, short correspondence, and memos.
2. Ability to write simple correspondence.
3. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.

MATHEMATICAL REQUIREMENTS:

1. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
2. Ability to compute rate, ratio, and percent.
3. Ability to perform these operations using units of American money.

REASONING REQUIREMENTS:

1. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
2. Ability to deal with problems involving a few concreate variables in standardized situations.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. 

Folds of Honor is an equal opportunity employer and does not discriminate against race, religion, color, sex, national origin, age, medical condition or disability, or any other status protected by law.

Any unsolicited resume or other candidate submittal sent to Folds of Honor, or subsidiary company, including unsolicited resumes sent to a Folds of Honor mailing address, fax machine, or email address, directly to Folds of Honor employees, will be considered Folds of Honor property. Folds of Honor will consider any candidate for whom a(n) Recruiter/Agency has submitted an unsolicited resume to have been referred by the Recruiter/Agency free of any charges or fees.