What are the responsibilities and job description for the Client Services Associate position at Reworld Waste?
Who we are
For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.
Our Vision
Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.
Our Business
Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.
Our Value
Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.
All that we’re missing is you. Apply today!
About The Role
The Customer Service Associate is responsible is responsible for accurately generating and processing customer invoices for waste collection, transportation, and disposal services. This role ensures that all billing reflects regulatory requirements, contractual terms, and company policies while maintaining a high level of customer service and compliance.
Responsibilities
Additional details are available at https://www.reworldwaste.com/careers/benefits.
For additional information, refer to the Pay Transparency section below.
All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.
Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Pay Transparency
Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.
The pay range for the primary location of this position is: $35,300.00 - $47,000.00 USD. For hourly roles, this is the annualized salary. To calculate the hourly rate, divide by 2080.
Our DEI Commitment
Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.
Know Your Rights (Click to view poster)
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request’.
Attention Staffing Agencies & Search Firms
Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.
For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.
Our Vision
Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.
Our Business
Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.
Our Value
Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.
All that we’re missing is you. Apply today!
About The Role
The Customer Service Associate is responsible is responsible for accurately generating and processing customer invoices for waste collection, transportation, and disposal services. This role ensures that all billing reflects regulatory requirements, contractual terms, and company policies while maintaining a high level of customer service and compliance.
Responsibilities
- Prepare and issue invoices for waste services, including transportation, treatment, and disposal, in accordance with customer contracts and pricing agreements.
- Verify that all supporting documentation (manifests, weight tickets, profiles, purchase orders) is complete and accurate before billing.
- Ensure compliance with federal, state, and local environmental regulations (e.g., EPA, DOT) as they pertain to billing documentation.
- Reconcile discrepancies by working with operations, customer service, and sales teams to resolve issues promptly.
- Maintain detailed records of billing transactions, adjustments, and credits for auditing and regulatory purposes.
- Respond to internal and external billing inquiries in a timely, professional manner.
- Assist with month-end closing activities, revenue reporting, and audit requests.
- Identify opportunities for process improvement and participate in cross-functional projects as needed.
- High School Diploma / GED required.
- 2 years of billing, accounts receivable, or related accounting experience—waste, environmental services, or transportation industry experience strongly preferred.
- Experience working in multiple ERP systems
- Must exercise good judgement and problem-solving skills
- Demonstrate attention to detail and time management
- Ability to analyze information and suggest improvements
- Proficient in Microsoft Office, specifically Outlook, Word, and Excel
- Excellent written and verbal communication skills
Additional details are available at https://www.reworldwaste.com/careers/benefits.
For additional information, refer to the Pay Transparency section below.
All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.
Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Pay Transparency
Reworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.
The pay range for the primary location of this position is: $35,300.00 - $47,000.00 USD. For hourly roles, this is the annualized salary. To calculate the hourly rate, divide by 2080.
Our DEI Commitment
Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.
Know Your Rights (Click to view poster)
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request’.
Attention Staffing Agencies & Search Firms
Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.
Salary : $35,300 - $47,000