Client Services Administrative Assistant

Job Description

Client Services Administrative Assistant (Seasonal)

Pay Rate: $17.00 per hour

Employment Type: Temporary / Seasonal

Duration: 5 months

Work Location: Onsite, Decatur, GA

Shift Coverage: 8:00 AM – 9:00 PM

• Shift A: Morning 8:00 AM - 3:00 PM
• Shift B: Afternoon 3:00 PM - 9:00 PM Schedules are issued every two weeks. Flexibility is essential (e.g., occasional 11:00 AM – 7:00 PM shifts).
  
  

About The Company

Join a reputable family-owned tax and financial services firm that has proudly served the community since 2006. Known for its client-focused approach and high-volume operations, the firm processes approximately 2,700 clients each tax season.

While rooted in tax preparation, the business is expanding into insurance and financial services, creating a dynamic environment with strong growth potential.

Work Environment Highlights

• Fast-paced, energetic, and highly team-oriented during peak tax season
• Hybrid filing systems, with significant reliance on physical paper filing
• A welcoming office atmosphere that occasionally includes Milano, the firm’s friendly 12-year-old Shih Tzu—candidates must be comfortable with dogs
• A culture that values integrity, reliability, and exceptional client service
  
  

Position Summary

The Seasonal Client Services Administrative Assistant will play a key role in ensuring smooth office operations during the firm’s busiest season. This position requires professionalism, strong communication skills, and the ability to thrive in a high-volume, fast-paced environment.

Due to the sensitive nature of this role, a criminal background check is required.

Key Responsibilities

Client & Phone Support

• Serve as the primary point of contact for incoming calls, ensuring prompt and courteous service
• Greet clients and provide assistance with professionalism and empathy
• Navigate high-stress or challenging client interactions with tact and calmness
  
  

Administrative Support & Office Coordination

• Schedule appointments and maintain staff calendars
• Create, organize, and maintain electronic and physical filing systems (heavy paper filing)
• Support senior managers by handling administrative requests and inquiries
• Receive and route messages for tax preparers and managers accurately and efficiently
• Maintain office cleanliness and organization in partnership with team members
• Perform additional duties as assigned by the Tax Office Manager
  
  

Required Qualifications

• Must reside near Decatur or Downtown Atlanta
• Previous experience in administrative support and/or customer service
• Exceptional verbal communication skills, both in person and over the phone
• Strong organizational skills, attention to detail, and time management abilities
• Ability to prioritize tasks in a high-volume, fast-paced environment
• High integrity, reliability, and the ability to work independently with limited supervision
• Willingness to work overtime during peak periods
• Comfort working in an office with a small, friendly dog
  
  

Preferred Qualifications

• High school diploma or equivalent
• Experience working in a tax firm, public accounting office, or financial services environment
• Previous experience supporting seasonal or high-volume operational cycles
  
  

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