EHR Support Specialist

Flybridge Staffing is currently seeking an EHR Support Specialist to join a growing client in the Boca Raton area. This is a permanent role that will work on a hybrid schedule after 90 days. The EHR Support professional provides tier-one and tier-two support to our affiliated practices utilizing the athenaOne Electronic Health Record (EHR) platform. This role ensures timely, accurate resolution of application and workflow-related issues through proactive case management, detailed documentation, and strong collaboration with internal teams and external vendors.

This person plays a critical role in maintaining system stability, provider satisfaction, and operational efficiency across the EHR landscape. This position requires analytical problem-solving skills, a customer-focused mindset, and the ability to manage multiple priorities in a fast-paced, remote environment.

Qualifications:

• Associate degree or equivalent combination of education and experience (two years of related experience equals one year of schooling).
• Minimum 2 years of EHR support experience, preferably athenaOne .
• Strong analytical skills with the ability to interpret complex datasets and draw meaningful conclusions.
• Excellent communication skills, with the ability to present insights to both technical and non-technical audiences.
• Experience in healthcare or primary care practice operations is preferred.
• Understanding of clinical and administrative workflows, billing processes, and data integrity standards.

Responsibilities:

• Provide day-to-day support for physician practices using the athenaOne EHR system, including troubleshooting access, workflow, and configuration issues.
• Manage and resolve support tickets within established service-level timelines, ensuring accurate documentation and timely follow-up.
• Analyze issues to identify trends, root causes, and opportunities for workflow or system improvement.
• Collaborate with EHR Trainers, Onboarding Managers, Revenue Cycle, and other internal teams to resolve complex or cross-functional issues.
• Assist with user provisioning, system configuration checks, and validation for new and existing practices.
• Maintain up-to-date case notes and communication records in Salesforce.
• Contribute to knowledge base articles, job aids, and process improvement initiatives.
• Provide excellent customer service and support to physicians and staff, ensuring a positive user experience.
• Troubleshoots effectively, identifies root causes, and applies sound judgment to resolve EHR issues.
• Communicates clearly, concisely, and professionally with both technical and non-technical users.
• Demonstrates strong understanding of athenaOne workflows and system requirements.
• Works effectively with internal teams and external partners to ensure seamless case resolution.
• Manages workload, meets deadlines, and consistently follows through on commitments.

If your background aligns with the above details and you would like to learn more, please send your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP.

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