What are the responsibilities and job description for the Operations Support Specialist position at V2 Jets?
Company Description
V2 Jets is a private jet charter and membership company with offices in South Florida, New York, and New Jersey. We arrange on-demand private flights for clients around the world, focusing on making the entire experience seamless from start to finish.
Our clients rely on us to handle every detail once a trip is booked....whether it's a quick business flight or a complex, multi-leg journey. At V2 Jets, it's simple: we take care of the logistics so our clients can focus on what matters most - their time!
Position Overview
We are seeking an Experienced client-focused Operations and Client Services team member to join our Operations team. This role serves as a critical link between aviation advisors, clients, operators, and vendors. You will manage trip execution from initial request through post-flight follow-up, ensuring flawless delivery and exceptional service at every touchpoint.
This position requires strong operational judgment, attention to detail, and the ability to perform under time-sensitive conditions in a fast-paced aviation environment.
Key Responsibilities
• Responsible for managing client trips from booking confirmation through flight departure
• Serve as the primary point of contact for clients and their executive assistants for all pre-flight coordination
• Monitor flight schedules, weather, aircraft status, and operational changes in real time
• Handle detailed trip execution including cross-checking itineraries, passenger information, and travel documents
• Coordinate logistics including catering, ground transportation, rental cars, and special onboard requests
• Gather, verify, and confirm all flight details with operators to ensure full accuracy and alignment with client expectations
• Prepare and provide flight itineraries and pre-flight briefings to client
• Assist accounting with billing, invoicing, and post-trip reporting
• Build and maintain strong relationships with clients and their assistants
• Develop and refine internal workflows, SOPs, and service standards
• Take ownership of resolving flight-related issues as soon as they are reported, including troubleshooting, escalation, and resolution
Qualifications & Experience
• Experience in either Aviation Operations or Dispatch
• Experience working directly with high-net-worth individuals and executive assistants
• Exceptional communication and organizational skills
• Strong operational, analytical, and problem-solving skills
• Critical thinker with a strong sense of urgency and attention to detail
• Reliable, adaptable, and calm under pressure in a fast-paced environment
• 2 years of experience in private aviation, corporate travel, luxury hospitality, or similar client-facing operation's
- • Comfortable operating in a 24/7, always-on business