What are the responsibilities and job description for the Customer Service Representative position at Flowtec Group?
Customer Service Representative
About the Role
We are seeking a Customer Service Representative to support customers and assist with order processing in a fast-paced business environment. This role will serve as a key point of contact for customer inquiries, order updates, and issue resolution while ensuring a high level of service and professionalism.
Key Responsibilities
- Maintain a professional and positive attitude when interacting with customers and internal teams
- Respond to customer inquiries through phone, email, and other communication channels
- Process customer orders, order modifications, and related requests accurately
- Assist customers with questions regarding products, orders, and services
- Escalate and help resolve customer concerns when necessary
- Coordinate with internal teams to ensure orders and requests are handled efficiently
- Maintain accurate records of customer interactions and transactions
- Support overall customer satisfaction by providing timely and effective service
Required Skills
- Strong written and verbal communication skills
- Active listening and problem-solving abilities
- Strong organizational and time management skills
- Basic mathematical proficiency
- Comfortable using computers and standard business software
- Ability to manage multiple tasks in a fast-paced environment
Experience & Education
- Previous customer service experience preferred
- High School Diploma, GED, or equivalent required
Salary : $50,000 - $70,000