What are the responsibilities and job description for the Customer Service Representative position at Flowtec Group?
About the Company
Customer Service Representative – Manufacturing
About the Role
The Customer Service Representative serves as a key link between customers, the sales organization, and internal operations. This role focuses on ensuring accurate order processing, sharing product and service information, and coordinating with production teams to support a smooth delivery process. Success in this position requires clear communication, solid organizational skills, and the ability to work efficiently across multiple departments in a fast-paced manufacturing environment.
Responsibilities
- Handle customer inquiries through phone, email, and internal messaging platforms.
- Enter and manage customer orders within the Microsoft Business Central 365 ERP system.
- Balance and prioritize multiple customer and internal requests throughout the day.
- Digitize and upload daily documentation into electronic filing systems.
- Assist with administrative activities related to month-end reporting.
- Partner with Accounting to resolve issues related to invoicing, credits, and account questions.
- Coordinate with Production Planning and Shipping to track build schedules and delivery timelines.
Qualifications
- Previous customer service experience is required.
- Exposure to the water sector, municipal markets, or distribution environments is advantageous.
- High school diploma or equivalent is required.
Required Skills
- Strong written and verbal communication abilities.
- Demonstrated success working within cross-functional teams.
- Solid math skills and comfort with numerical information.
- Strong analytical thinking and problem-solving capabilities.
- Active listening skills to fully understand customer needs.
- Effective time-management skills and the ability to prioritize workloads.
- Comfortable using computer systems and common business software tools.
- Familiarity with manufacturing workflows, production scheduling, or shipping processes is beneficial.
Preferred Skills
- Ability to interpret and understand spoken information quickly.
- Clear and confident verbal communication.
- Aware of potential issues and developing problems.
- Logical decision-making using general guidelines and rules.
- Clear and articulate speech in all customer interactions.
Pay range and compensation package
[Pay range or salary or compensation]
Equal Opportunity Statement
[Include a statement on commitment to diversity and inclusivity.]
Salary : $70,000 - $80,000