What are the responsibilities and job description for the Field Service Technician - Valves position at Flowserve Corporation?
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
The Field Service Technician will travel to customer locations within 30 miles, very infrequently farther, to troubleshoot and repair all Flowserve Control Valve Unit products (valves, actuators and instrumentation) and solicit the sale and installation of spare parts. Our customers rely upon and consider the technician as a knowledgeable control valve resource. Technicians may be asked to repair, and overhaul competitor’s valves as needed.
Responsibilities:
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000 employees in 50 countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Req ID : R-18112
Job Family Group : Operations
Job Family : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
Role Summary:
The Field Service Technician will travel to customer locations within 30 miles, very infrequently farther, to troubleshoot and repair all Flowserve Control Valve Unit products (valves, actuators and instrumentation) and solicit the sale and installation of spare parts. Our customers rely upon and consider the technician as a knowledgeable control valve resource. Technicians may be asked to repair, and overhaul competitor’s valves as needed.
Responsibilities:
- Make direct, in-person service calls in response to customer requests.
- Troubleshooting and repairing equipment in the field. The equipment will primarily consist of Flowserve Control Valve products but may also include control valve products of other manufacturers.
- Advise plant personnel on correct maintenance and operating procedures
- Provide both the company and the client an accurate record of work performed, and actions taken, with conclusions and recommendations as required.
- Check all equipment after installation and prior to startup of valves and associated equipment within the allotted time and in a professional manner, assuring that all customers’ problems are handled with a minimum delay.
- Write clear, concise daily reports to keep customer and manager apprised of job progress.
- Maintain accurate job paperwork, monitor time and materials charged to each job.
- Conduct required onsite safety training and requirements, complete JSEA prior to work performed, and maintain a safe work site.
- Perform valve walkdowns at customer facilities for large outage preplanning.
- Identify and attend training to develop personal knowledge and skills.
- Report to Manager for assignment in repair shop when no field service work is available and assist assembly department
- Provide technical support to customers whether emailed or phoned.
- Assist the engineering department with failure evaluations.
- Conduct diagnostic testing on control valves and interpret the results. Testing can be via SoftTools, Profiler, ValveSight, FAST Test, or StarTalk XP software.
- Proficient with HART, MODBUS and Foundation Fieldbus digital communication protocols.
- Maintain the highest standard of service to customers.
- Mechanical Aptitude
- Background in repair or maintenance of machinery.
- Able to work overtime as required to minimize impact to customers.
- Must have a driver's license, clean driving record and background screen with DISA.
- HS Diploma / GED and 0-2 years relevant experience
- Computer Skills
- Physical activity, including frequent lifting up to 50 pounds, ascending/descending ladders, and staircases, and climbing and reaching in, under, and around large equipment, often outside year-round.
- Communication skills
- Good organizational skills
- Communicate by word and actions Flowserve’s values for ethics, safety, and quality
- Must be a self-starter capable of working independently with little to no supervision
- Capable of collaborating with instrument engineers, site engineers and technicians
- Able to remain calm and even-tempered in stressful situations
- Other duties as assigned.
- 3 years in control valve experience (assembly, repair, & troubleshooting) and as a technical problem solver that has included the integration of actuation, control valves and instruments.
- Ability to work collaboratively with unfamiliar teams.
- Comprehensive working knowledge of Instrumentation and process control and the elements in a flow loop (PID control, flowmeters, different process sensors, transmitters, valves, analog and digital communications, DCS, PLC, and asset management systems).
- Ability to explain digital and mechanical concepts and articulate recommendations that detail value that customers are willing to pay for.
- Excellent writing and documentation skills regarding engineering reports and other documentation.
- Working knowledge about the main DCS and related Asset Management Systems (Emerson DeltaV/AMS; Yokogawa Centum VP/PRM; Honeywell Experion/FDM).
- Knowledgeable in removing, installing and starting-up digital products including software installations
- Knowledge of technical designs, engineering drawings, and schematics
- Knowledge of main valve competitors (Fisher, MN, Metso, Samson, CCI). Electric actuation competitors are a plus (Limitorque, Rotork, Auma, EIM, Coester, etc.)
- Knowledge and experience with FLS main digital positioner competitors ( Fisher, Masoneilan, Metso, Samson, Siemens, ABB, Foxboro).
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000 employees in 50 countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000 customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Req ID : R-18112
Job Family Group : Operations
Job Family : OP Field Service
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.