Inside Sales I

Key Responsibilities

• Complete proposals for both duplicate and new applications.
• Proposal types include end users, engineering contractors, OEMs, and resellers.
• Ability to dissect engineering pump specs and provide comments and clarifications.
• Process orders through CSD and/or directly with the manufacturing principal depending upon the equipment sold.
• Provide order acknowledgments to customers and account reps.
• Provide status of shipment on equipment orders to the sales team or customers as necessary.
• Contact will involve other OEC team members, manufacturing principals, and sometimes directly with the customer.
• Understands customer needs and requirements.
• Gains and retains extensive product selection application knowledge as well as detailed comprehension of customer's requirements.
• Handles inbound calls and provides callers with product and technical information.
• Performs other related duties as assigned by management.
  
  

Qualifications

• Degree from a four-year college or from a two-year college or technical school a plus; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Strong technical solution and developmental skills.
• Strong oral and written communication skills.
• Ability to communicate technical concepts and designs clearly.
• Strong negotiation skills and the ability to establish mutually beneficial commitments and expectations with customers.
• Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals.
• Excellent interpersonal skills.
• Strong team player, work ethic and commitment to job.
  
  

Competencies

• **Analytical** - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
• **Problem Solving** - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
• **Technical Skills** - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• **Customer Service** - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• **Interpersonal Skills** - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• **Oral Communication** - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• **Written Communication** - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• **Teamwork** - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• **Organizational Support** - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
• **Professionalism** - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• **Quality** - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback o improve performance; Monitors own work to ensure quality.
• **Quantity** - Completes work in timely manner; Works quickly.
• **Attendance/Punctuality** - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• **Dependability** - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• **Software -** Good working knowledge of Microsoft Excel.
  
  

**Physical Demands**

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
  
  

**Work Environment**

This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

**The Perks of Working Here**

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

Medical, Dental and Vision Insurance with multiple plan options

Company-paid Life and Disability Insurance

401(k) with company match

Health Savings and Flexible Spending Accounts

Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)

Employee Assistance Program (includes 3 free counseling sessions)

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