What are the responsibilities and job description for the Inside Sales position at Unified Door and Hardware Group?
About Us
Company Overview
Unified Door & Hardware Group (UDHG) is a premier provider of commercial door, frame, and architectural hardware solutions serving customers across North America. UDHG supports a wide range of construction and architectural projects, delivering specialized expertise, professional installation, and reliable service to commercial, institutional, and multi-family markets. As part of Foundation Building Materials (FBM), a leading construction materials distribution company, UDHG operates within a broader organization that combines scale, specialty expertise, and a customer-first mindset. Together, FBM and UDHG’s 8,000 team members are committed to operational excellence, innovation, and employee development. Following the recent acquisition of FBM by Lowe’s, the organization continues to invest in strong, forward-thinking talent to support national growth, enhance customer experience, and drive long-term success across both businesses.
Overview
Position Overview
At Unified Door & Hardware Group (UDHG), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.
Responsibilities and Qualifications
Key Responsibilities
Customer Service & Sales Support
- Maintain professional, courteous communication with customers before, during, and after sales
- Provide knowledgeable product and generate accurate quotes and proposals
- Assist walk-in customers and handle inquiries or complaints promptly
- Drive profitable sales through effective selling, upselling, and cross-selling
Order Management & Communication
- Enter orders, pricing, and customer data into systems accurately
- Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
- Collaborate with outside sales reps and internal teams to fulfill customer needs
Inventory & Showroom Operations
- Maintain stock levels, organize the showroom, and support physical inventories
- Schedule and coordinate inbound/outbound deliveries and shipping logistics
- Negotiate freight rates and manage inventory movement efficiently
Cash Handling & System Use
- Operate and balance the cash register and drawer daily using proper procedures
- Utilize management software for billing, reporting, and project tracking
Product & Project Knowledge
- Maintain up-to-date product expertise
- Manage documentation and order details for large or complex projects
Logistics & Operations Coordination
- Coordinate deliveries with Operations staff
- Coordinate purchase and delivery of special products
Trainings
- Must attend all required meetings in relation to sales and all company required training programs
Additional Responsibilities & Miscellaneous
- Perform other duties as assigned to support Sales and corporate objectives
Qualifications
- High school diploma or equivalent required
- 2 years inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes
- Familiarity with Windows operating systems
- Warehouse work which includes forklift experience/training
Compensation and Benefits
Reports To
Branch Manager
Compensation
The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.
Benefits
At UDHG, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Paid Time Off & Paid Holidays
- Generous 401(k) plan with company match
Statements
Equal Opportunity Employer
Unified Door & Hardware Group, a Foundation Building Materials company, is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we ensure reasonable accommodations are provided to enable qualified individuals with disabilities to perform the essential functions of their job. If you require an accommodation during the application process or while employed, please contact Human Resources for assistance. Unified Door & Hardware Group, a Foundation Building Materials company, is an Equal opportunity Employer. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetics, veteran status, or any other characteristic protected by federal, state, or local law.
Posting Period
This job will be posted for at least 5 days, starting on the initial post date reflected above.